Re: RBR50 router won’t connect to satellite

adiodoro · ‎2021-12-06

My RBR50 can’t connect to my Orbi satellite. I’ve tried factory resetting, power cycling, unplugging from wall and plugging back in, but the router just won’t connect. The router is updated to the latest firmware, as is the satellite, but nothing seems to work. When I try to sync, both start to flash a white light , looking like they’ll connect , but my satellite ends up with a solid blue light and my router keeps blinking white before eventually turning solid pink, and my satellite’s light will turn off. This just started happening a couple hours ago, I had lost connection and when I started to try and reconnect it, it just wouldn’t do it. Help me please. Thanks.

FURRYe38 · ‎2021-12-06

Netgear has set up a community forum specifically for the Orbi AC products. Most of the people who watch that forum are more likely to have experience with Orbi and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi/bd-p/Orbi

Please give information regarding modem brand and model#.

Give information seen on the RBRs status page for the RBS.

Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you.

@adiodoro wrote:
My RBR50 can’t connect to my Orbi satellite. I’ve tried factory resetting, power cycling, unplugging from wall and plugging back in, but the router just won’t connect. The router is updated to the latest firmware, as is the satellite, but nothing seems to work. When I try to sync, both start to flash a white light , looking like they’ll connect , but my satellite ends up with a solid blue light and my router keeps blinking white before eventually turning solid pink, and my satellite’s light will turn off. This just started happening a couple hours ago, I had lost connection and when I started to try and reconnect it, it just wouldn’t do it. Help me please. Thanks.

FURRYe38 · ‎2021-12-06

https://community.netgear.com/t5/Orbi/RBR50-router-won-t-connect-to-orbi-satellite/td-p/2170255/jump...

@adiodoro wrote:
My RBR50 can’t connect to my Orbi satellite. I’ve tried factory resetting, power cycling, unplugging from wall and plugging back in, but the router just won’t connect. The router is updated to the latest firmware, as is the satellite, but nothing seems to work. When I try to sync, both start to flash a white light , looking like they’ll connect , but my satellite ends up with a solid blue light and my router keeps blinking white before eventually turning solid pink, and my satellite’s light will turn off. This just started happening a couple hours ago, I had lost connection and when I started to try and reconnect it, it just wouldn’t do it. Help me please. Thanks.

pdeethardt · ‎2021-12-06

@adiodoro wrote:
My RBR50 can’t connect to my Orbi satellite. I’ve tried factory resetting, power cycling, unplugging from wall and plugging back in, but the router just won’t connect. The router is updated to the latest firmware, as is the satellite, but nothing seems to work. When I try to sync, both start to flash a white light , looking like they’ll connect , but my satellite ends up with a solid blue light and my router keeps blinking white before eventually turning solid pink, and my satellite’s light will turn off. This just started happening a couple hours ago, I had lost connection and when I started to try and reconnect it, it just wouldn’t do it. Help me please. Thanks.

After this happens have you verified the satellite is not actually connected via the app or web interface for the router?