RBR50v2 IOS Orbi appwill not find devices with latest firmware

[Reset19]

The IOS Orbi App Device Manager displays the following message with firmware version V2.7.4.24.

      "Sorry, your device list failed to load. Please try again later." 

The last firmware version that worked as expected with the Orbi App is V2.7.2.102.

With forced firmware updates I cannot fall back to a version that will work.

It seems the issue is with the app/firmware interface, but it is hard to tell.  

Any help would be apprciated.

[KevinLiT]

Hello Reset19,

Welcome to the NETGEAR Community!

I understand that you are having issues with your Device Manager on your Orbi App. 

Are using our current Orbi app version 2.21.0.329?

Best,

Kevin

Community Team

[Reset19]

Yes, Orbi app version 2.21.0.329.

I have deleted and re-installed from the app store multiple times all with the same result.

Thanks

[KevinLiT]

Hello Reset19,

Thanks for your response!

Please provide the following information so I can endorse you to our support team:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team

 

[Reset19]

Please see your private mail

Thankyou !!

[topher1269]

I am having the same issue.  Has this been solved?  If so, how?

I am using Version 2.21.0.329.

[Reset19]

No, it has not been resolved yet.

[sth4465]

I have the exact same problem. Weirdly though, I can see all connected devices as normal on my iPad Mini 4 Orbi app and you can Access 192.168.1.1 with your admin credentials and see and rename all devices. But my Android app fails to see any devices, and currently shows my number of connected devices (it's currently 15) as NEGATIVE ONE.

[Reset19]

I too can see devices with the admin login. It is just the Orbi app that can not get the device information.

[sth4465]

Interestingly, the app shows my network map just fine. When I click on each particular device in the map, it shows the no devices found error. I sent in a formal ticket to Netgear customer service about this issue with screenshots from the app showing the exact issue. Hopefully they will get it resolved. I enjoyed being able to view and rename devices on my network.