RBS20 FW update

[tgarvey]

My package of an RBR40 and three RBS20s would not automatically detect and run the 2.3.0.28 FW updates when I logged in via my browser.  I downloaded the two firmware files and first upgraded the RBR40 successfully.  (Yes, I know now you're supposed to do the satellites first.)  The RBS20 update has failed several times, with a message saying I'm using the incorrect file.  I've re-downloaded it several times and get the same result.  Any suggestions?  

[tgarvey]

PS:  I also read about the need to first update to 2.2.1.212, but I can't find that version on the NG website. 

[plemans]

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@tgarvey wrote:

PS:  I also read about the need to first update to 2.2.1.212, but I can't find that version on the NG website. 

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What version is the RBS20 on right now? have you tried updating to the 2.2.1.210 thats on the website and upgrading from there? I didn't see the .212 on the website either.  

[tgarvey]

The RBS20s are on 2.2.1.210.

[FURRYe38]

You can manually download v28 for the RBS and directly update to that version FIRST. There isn't v212 for the RBS20. 

Then update the RBR40 to v212 then v28 lastly.

https://community.netgear.com/t5/Orbi/New-NetGear-Orbi-20-40-Series-Firmware-Version-2-3-0-28/td-p/1...

Factory reset and setup from scratch. 

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@tgarvey wrote:

My package of an RBR40 and three RBS20s would not automatically detect and run the 2.3.0.28 FW updates when I logged in via my browser.  I downloaded the two firmware files and first upgraded the RBR40 successfully.  (Yes, I know now you're supposed to do the satellites first.)  The RBS20 update has failed several times, with a message saying I'm using the incorrect file.  I've re-downloaded it several times and get the same result.  Any suggestions?  

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[tgarvey]

Two of my three RBS20s have now updated to 2.3.0.28 without any further action by me, so I assume the auto-update function worked for them.  Running the "Check" function still does not detect an update for the third one, but I'll wait to see if that one catches up.  The process seems pretty random, though I assume there's something behind the scenes that accounts for this. 

For now I'll wait and hope that the upgrades cure the need to reboot the RBR40 at least once a day.   

[FURRYe38]

Or you can manually install the FW files as well. 

Good Luck. 

[tgarvey]

As I said in my original post, that is what is not working.  I've downloaded the RBS20 2.3.0.28 fw file sevral times, loaded and ran it, and each time I get an error message saying I'm using the incorrect file.  And yes, I've made sure I'm running the RBS20 file, not the RBR40 file.  FWIW, running the RBR40 file to update the router also retunred the same error message the first three times I ran it, until it worked.

[FURRYe38]

Ok, hopefully the auto update will pick up the 3rd satellite. 

Manual update should have work. Browser could have been a cause. 

I use IE11, or FF for doing any FW updates. 

Hope the last one updates correctly. 

[Chuck_M]

In the firmware zip files are often two files...  one that ends in .chk.  That is not the firmware, it is the other file.  What is the filename you are trying to upload to the firmware updater?

[FURRYe38]

There should be a .img file after unpacking the .zip file. This is the FW file. 

Check your zipper program to make sure it's unpacking the .zip file correctly. 

[tgarvey]

Yep, I've been using the img file, and I've downloaded & extracted it about five times now, using the same zip app that suucessfully extracted the RBR40 file.  I'll try it again in a day or two if the auto-update still hasn't gotten the holdout done.

BTW, do you know if you still need to leave Daisy Chain on? 

Thanks for your suggestions.   

[tgarvey]

It's RBS20-V2.3.0.28.img

[FURRYe38]

Yes thats the correct file for the RBS. 

Depending upon if you have the satellites connected via ethernet or wirelessly connected and placed in a linerar line out from the router or in a star formation with the router, would dictate if Daisy chain is needed. Wired ethernet or Star formation, Disable DS. 

[plemans]

If you had issues uploading to the router maybe its a computer issue causing the problem. have you tried using a different computer to upload the image?

[tgarvey]

The remaining RBS20 auto-updated overnight.  I'm hopeful that the new FW resolves the 5.5 month long PITA experience with frequent satellite & internet disconnects.  Fingers crossed.

Thank you all for your suggestions.  

[FURRYe38]

Good to hear. Let us know how it goes. 

If you need to, try a factory reset and setup from scratch. 

Good Luck. 

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@tgarvey wrote:

My package of an RBR40 and three RBS20s would not automatically detect and run the 2.3.0.28 FW updates when I logged in via my browser.  I downloaded the two firmware files and first upgraded the RBR40 successfully.  (Yes, I know now you're supposed to do the satellites first.)  The RBS20 update has failed several times, with a message saying I'm using the incorrect file.  I've re-downloaded it several times and get the same result.  Any suggestions?  

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