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RBS20 Hack

Shearexpert
Aspirant

RBS20 Hack

couldn't find  exact model in the drop down but it is RBK23 (in description) and RBS20 on unit.

I wanted to test out the waters of mesh wifi router and purchased a refurbished on on Amazon warehouse.

All worked fine other then my Ring doorbell connection.  Several online blogs mentioned a settings change on the ORBI.  A link led me to a Netgear site with instructions.  while on there a chat window opens up, which I was only mildly suspicious of and questioned it.   In an attempt to provide good customer service, I was convinced it was a legit chat.  

Long story short, after giving them my info and phone #, i received a call from 'Netgear'.   When they asked it they could remote into my laptop to change settings  so Ring could work, I asked why since the ORBI was app controlled.  The guy convinced me this is how it's done.  Not knowing anything about Mesh routers, I let him in.  He looked around and showed my that my router was being used by hundreds of foreign IP addresses which meant someone had hacked into my system.  He assured me he could fix it.  All was fine till he mentioned how much it would cost me..RED FLAG. 

I immediately told him I thought he was scamming me.  I hung up and disconnected my laptop from the wifi.  I disconnected the mesh wifi and went back to my previous Netgear Nighthawk. 

so do I return the ORBI, because it's now tainted or change something on it to make it safe and usable

PLEASE HELP.   tyia 

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 7

Accepted Solutions
CrimpOn
Sensei

Re: RBS20 Hack

Resetting the Orbi back to "Factory Condition" is pretty easy:

https://www.youtube.com/watch?v=cMw4ePACgc4 

 

This is probably a good time to do a serious inspectionof the PC that this person had access to.

 

I love my Orbi.

View solution in original post

Message 3 of 7

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FURRYe38
Guru

Re: RBS20 Hack

NG will never call you unless you file a support ticket with NG support and if they deem it necessary. NG will never ask for your information either. 

This is NGs official trusted support site link for users:

https://www.netgear.com/support/#

 

Factory reset the Orbi router and setup from scratch. https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

Set up a new SSID name and give a new password. 

 

If you have setup a netgear account, I would log in to that account and change it's PW as well. 


If you gave your email address, I would change the PW this email account as well to be sure. 

Change the PW on your PC/laptop for your user as well. 

 

I would download and run malwarebtyes.com scanner for any malware on your PC/laptop. It's free to use for a trial period. It's trusted and works well. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 2 of 7
CrimpOn
Sensei

Re: RBS20 Hack

Resetting the Orbi back to "Factory Condition" is pretty easy:

https://www.youtube.com/watch?v=cMw4ePACgc4 

 

This is probably a good time to do a serious inspectionof the PC that this person had access to.

 

I love my Orbi.

View solution in original post

Message 3 of 7
Shearexpert
Aspirant

Re: RBS20 Hack

wow, that was quick!  THANK YOU SO MUCH.  I will do what you suggested. 

I did download Malwarebytes and all was fine.  I had a tech friend walk me through checking out some stuff and all was fine.  BUT I did not think to change the pw on my email and laptop.  Thank you for that suggestion,  I'm on it!!!!

I love this community concept already!

Message 4 of 7
Shearexpert
Aspirant

Re: RBS20 Hack

THANK YOU, THANK YOU, THANK YOU.

 

Message 5 of 7
Shearexpert
Aspirant

Re: RBS20 Hack

Thanks again, you're the best!!!

Message 6 of 7
FURRYe38
Guru

Re: RBS20 Hack

Any future help come to the forum first.

 

Be safe and enjoy. 


@Shearexpert wrote:

wow, that was quick!  THANK YOU SO MUCH.  I will do what you suggested. 

I did download Malwarebytes and all was fine.  I had a tech friend walk me through checking out some stuff and all was fine.  BUT I did not think to change the pw on my email and laptop.  Thank you for that suggestion,  I'm on it!!!!

I love this community concept already!


 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
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