RBS40V touch controls not working

[Michal_]

Dear Community,

I am facing a problem with RBS40V-200 and the control panel stopped working just in beginning of the pairing process with the orbi router.

The controls have worke initially, when I unboxed the device and started syncing it with the Orbi network I think it must have downloaded in some kind of a firmware update and the controls are no longer available. I have been on a phone with the NG support, the device has been manually upgraded to V2.5.1.4 I but that didn't resolve the issue.

Apart from that the device works well, connected as a satellite to RBR50 that runs firmware 2.5.1.16

Is there anything you could recommend that I do to bring the volume control back?

Thanks in advance!

Michal

[Desert_Dave]

I have the same problem with my new RBS40V voice satellite. No touch control after adding satellite to RBR40 router. No lights on top except for the ring and no touch control. Alexa works though. Tech support  could not help. I updated firmare from 2.5.1.2 to 2.5.1.4. but problem is still there. Is any Netgear tech person reading this?

[Mstrbig]

There is a newer firmware V2.5.1.6. Also is the RBS40V in Orbi mode?

[Desert_Dave]

Thanks for the tip about the newer firmware for the RBS40V. I upgraded it to V2.5.1.6 but this did not help. Wifi is connected and Alexa works but the touch control on top is still not working for volume, mute, etc.

[Mstrbig]

Find the IP address of the orbi voice. in your browser type 192.168.1.xx<- the ip adress/debug.htm, example 192.168.1.15/debug.htm and try Upgrade Touch Board Firmware.

[Desert_Dave]

It worked!  The touch control/lights are working now. Thank you so much for the solution.    Hopefully I would not have to do this frequently.

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@Mstrbig wrote:

Find the IP address of the orbi voice. in your browser type 192.168.1.xx<- the ip adress/debug.htm, example 192.168.1.15/debug.htm and try Upgrade Touch Board Firmware.

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[Mstrbig]

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@Desert_Dave wrote:

It worked!  The touch control/lights are working now. Thank you so much for the solution.    Hopefully I would not have to do this frequently.

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@Mstrbig wrote:

Find the IP address of the orbi voice. in your browser type 192.168.1.xx<- the ip adress/debug.htm, example 192.168.1.15/debug.htm and try Upgrade Touch Board Firmware.

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Great please mark as solution so others can benefit from the results

[Parha1m]

Did you have a fix on this issue? I have the same problem with MyBalanceNow

[Mstrbig]

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@Parha1m wrote:

Did you have a fix on this issue? I have the same problem with MyBalanceNow

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Did you try?

@Mstrbig wrote:

Find the IP address of the orbi voice. in your browser type 192.168.1.xx<- the ip adress/debug.htm, example 192.168.1.15/debug.htm and try Upgrade Touch Board Firmware.

[tommyshelbyop]

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@Parha1m wrote:

Did you have a fix on this issue? I have the same problem with MyBalanceNow

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the solution has already been shared

[Michal_]

this worked for me:

@Mstrbig wrote:

Find the IP address of the orbi voice. in your browser type 192.168.1.xx<- the ip adress/debug.htm, example 192.168.1.15/debug.htm and try Upgrade Touch Board Firmware.