If you have access to an android cellphone - the Orbi app that runs on andriod has a wifi signal meter. (Not in the Apple version.)
Lots of folks struggle getting wifi outside. Windows generaly let signals thru, but not always.
Try to move your router / Sat - higher in the room. That helps a ton. If no shelf handy, there is acriclic wall mounts for sale (amazon.)
Having the signal meter helps. Also rebooting/reseting the ring light may help. I've also seen 'false' describstions of being connected from the orbi control panel. Perhaps also do a reboot of orbi all around before rebooting the ring.
