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Aspirant

RBS50 satellite will not reset, does not connect.

My satellite stopped working today. Running 2.1.4.16. Router works fine, on 2.2.1.210. The satellite does not connect to the router even if I'm 5 feet away. I tried a reset with a paperclip in the back but the green led does not change to amber. I can't manually reset the satellite through the app or web app because it doesn't think it's connected. Kind of at a loss for what to do. I've left it unplugged for almost 10 minutes as well, to no avail; a previous poster said it magically worked again on its own after unplugging. Any advice or ideas? Thank you!
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
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Guru

Re: RBS50 satellite will not reset, does not connect.

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-Satellite
Are you holding in the pin button until the top led turn on AMBER? Then let go. The led will then start to blink WHITE then plusate WHITE...
https://community.netgear.com/t5/Orbi/RBS40-firmware-V2-2-1-210-failed-what-next/m-p/1650247#M43189


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)>RBK853 v3.2.11.2(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 2 of 6
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Aspirant

Re: RBS50 satellite will not reset, does not connect.

Yes I've held it down for as long as 30 seconds. There are no changes in anything. The top ring doesn't light up at all during the whole process, the little led on the back next to the power button stays green
Message 3 of 6
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Aspirant

Re: RBS50 satellite will not reset, does not connect.

Also, I can't do the manual update like that link suggests, the satellite does not connect to the router. Unless I can plug the satellite directly into the computer to update, but it doesn't sound like that's an option
Message 4 of 6
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Guru

Re: RBS50 satellite will not reset, does not connect.

I would contact NG support and ask for help and information on this. The top LED is supposed to turn on AMBER when holding the pin button.

@Christian_R


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)>RBK853 v3.2.11.2(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 5 of 6
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NETGEAR Moderator

Re: RBS50 satellite will not reset, does not connect.

Hello @Shiuf - Please contact support and they will initiate a replacement if deemed necessary. 

 

https://www.netgear.com/support/

 

~Christian 

 

 

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