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Orbi WiFi 7 RBE973

RBS50 won't sync/ can't ping

dhsudbury
Follower

RBS50 won't sync/ can't ping

Hi -

 

A few days ago I noticed my RBS50 was no longer sync'd with the RBR50 (wired backhaul) - just a constant pulsing white light.   I've tried most (if not all) of the tricks I've read here with no success:

 

  • power cycle, resync using the buttons
  • power cycle, resync using orbi app
  • delete satellite from RBR50 web front end, re-add from orbi app
  • Power cycle, sit orbis right next to each other (wireless), sync

It does not show up as a connected device to the router when it's plugged in to a wired ethernet port.

 

I've tried holding the reset button (with a paperclip) for 15 - 30 seconds on the satellite - the power light never turns amber.  I either get constant green, or solid red, or flashing red.  It seems flashing red means it might be corrupted firmware.  I've tried doing a manual connection through my computer (hardwire to RBS50, manually set computer ethernet IP to 192.168.1.10, ping either 192.168.1.1 or 192.168.1.250), but I can't  ping the RBS50.  This includes multiple variations (power cycle Orbi then try to connect; power cycle/reset button then try to connect, power cycle, wait 10 minutes, then try to connect).   I've tried to TFTP a new firmware version to 192.168.1.1 and 192.168.1.250, which of course has completely failed, likely because I can't ping the Orbi.  My computer thinks *something* is plugged into the ethernet cable, but I can't figure out how to get a response.

 

Any ideas, or is this satellite just dead?

 

Thanks

Message 1 of 2
FURRYe38
Guru

Re: RBS50 won't sync/ can't ping

If pressing the reset button on the back of the RBS for 15 seconds then release and connecting 1 LAN connected PC to the back of the RBB, setting the PC at an IP address automatically from the RBS and using a web browser to connect to the RBSs web page at 192.168.1.250 doesn't access it's web page, seems the RBS is bad. 

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