Registering issue with refurbished routers from Amazon

[JLive]

I've tried to register a refurbished Orbi RBR20 bought at Amazon, but a message tells me it's already registered to somone else. Amazon said it was reset to original manufaturer specs but failed to mention it was registered to a previous owners. These situation keeps one from using all of its features. Is there a possible fis to this? Otherwise, it's going back to Amazon.

JLive  

[FURRYe38]

Something to contact NG support directly about and see if they can resolve, if not, send back to Amazon.