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Replacement Orbi Satellite

wairds
Tutor

Replacement Orbi Satellite

I had cause to replace my Orbi Satellite as it had failed. This was replaced under warranty. I was fortunate as the warranty only had 3 weeks to run.

 

When I came to register the replacement satellite I noticed it had already been done but had been given a purchase date of the original satellite. In other words the warranty on this replacement satellite expires in 3 weeks time.

 

This does not seem correct as I would have expected the replacement to have a current purchase date and hence two year warranty period.

 

Does anybody know who I could contact about this?

 

Thank you.

Model: RBS50Y|High Performance AC3000 Outdoor WiFi Mesh Extender and Add-on Satellite
Message 1 of 3
CrimpOn
Guru

Re: Replacement Orbi Satellite

Fortunate indeed.  You can plead your case with one of the forum moderators by sending a private message.

I have never looked closely at the "fine print" of the Netgear warranty policy.  MY reading is that they promised a one year warranty.  In three weeks, that one year is over.

Message 2 of 3
plemans
Guru

Re: Replacement Orbi Satellite

Would have to agree with @CrimpOn 

You buy a device with a 1 year warranty. yes it was replaced so in theory the new one should last another year but the warranty isn't transferable. 

Similar to a car. Your warranty could be 60K. Even if a part/motor is replaced in the car, it doesn't give you another 60K. 

Message 3 of 3
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