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Router restarts itself

Lavolpe
Aspirant

Router restarts itself

For about a month now my Router will shut down and restart on its own. My connection speed also drops from about 120 mbps to 40mbps. Any help is appreciated. If there is any thing else needed please ask I will try my best. I use this in my home.

Equipment/devices

  1. Router: Netgear Orbi RBK40

  2. Modem: Technicolor MTA DPC3216

  3. Firmware Version: 2.1.4.16

Steps I've tried

  1. Factory reset

  2. Firmware update

  3. Three various ethernet cables

  4. I have looked in various other forums.

Logs: https://docs.google.com/document/d/1qTaau05ST5D2CfLPA4la-pJBoj9Shls2iF2an7RBD7Q/edit?usp=sharing

Model: RBK40| Orbi AC2200 WiFi System
Message 1 of 16
FURRYe38
Guru

Re: Router restarts itself

Any wifi neighbors near by? If so, how many?

What channels are you using on the router? Try 1, 6 or 11 on 2.4Ghz.

Set WPA2 and AES only.

 

Are wired speed tests with a PC and browser any good?

What wireless devices are you testing wireless speeds with?

 

Besure your ISP serivces are working well and the modem is working well. Have the ISP check signal levels up to the modem.

 

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 2 of 16
Lavolpe
Aspirant

Re: Router restarts itself

It is set to WPA2 and AES only. I am using my desktop pc wireless to test my connection. My modem is showing that it is all well. When I go to check what happened after my signal drop my modem shows that all lights are on. But the orbi is restarting as in it is pulsing white. As for the channel I left it on auto.

Message 3 of 16
FURRYe38
Guru

Re: Router restarts itself

Might try the following. Re-load the same FW file again. This time, do a factory reset of the Orbi router and set up from scratch.

Leave the satellite turned off.

Test the Orbi router along with your PC, do both wireless and wired speed tests with a browser.

 

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 4 of 16
Lavolpe
Aspirant

Re: Router restarts itself

I tried doing a full reset went through the setup and about 20 min afterwards it did it again.

I appreciate the help.

Message 5 of 16
FURRYe38
Guru

Re: Router restarts itself

I would contact NG support or return the system.

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 6 of 16
Lavolpe
Aspirant

Re: Router restarts itself

My router was fine until I booted up my desktop pc which is connected through wifi, could there be anything that happens to cause this? It started when I tried to download a game to play.

Message 7 of 16
FURRYe38
Guru

Re: Router restarts itself

Try 1, 6 or 11 on 2.4Ghz.

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 8 of 16
Lavolpe
Aspirant

Re: Router restarts itself

Thing is this PC is connected through 5 ghz

Message 9 of 16
FURRYe38
Guru

Re: Router restarts itself

Does the same thing happen on 2.4Ghz if you can get it to connect there?

What is the Mfr and model# of the wireless adapter in this PC?

Try changing manual channels on 5Ghz as well.

 

Did you disable MIMO, Daisy Chaing and Fast Roaming on the router, save settings and reboot?

 

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 10 of 16
Lavolpe
Aspirant

Re: Router restarts itself

My adapter is gigabyte GC-WB867D-I

I disabled those settings and so far all seems good

 

Message 11 of 16
FURRYe38
Guru

Re: Router restarts itself

Kewl. Glad that worked.

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 12 of 16
Lavolpe
Aspirant

Re: Router restarts itself

What do these changes do exactly?

Message 13 of 16
FURRYe38
Guru

Re: Router restarts itself

Daisy Chain is for two or more stallites to piggy back of one another in a chain.

MIMO is for devices that support Multi Input Multi Output wifi connections. No all devices or adapters support this.

Fast Roaming is for some devices that can connect and have the abilty to move to a better signal source when needed. Also not supported on some devices.

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 14 of 16
Lavolpe
Aspirant

Re: Router restarts itself

Why would this only be affecting me now after almost half a year with the orbi?

Message 15 of 16
FURRYe38
Guru

Re: Router restarts itself

FW updates change.

 

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 16 of 16
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