Satellite refuses to connect to router

[Nisheel]

Hello there,

I had a router+satellite system paried and working fine. I had to turn off my satellite as I needed to use that plugpoint. When i started it again, the satellite refuses to connect anymore (shows 0 satellites on the admin page). I have neither changed the placement of the satellite/router nor any setting.

I did a factory re-set also and powered on/off the satellite a couple of times as well as tried the sync button.... but no luck.

Basically when you turn on the satellite - it glows white a few times then the lights go away ....it DOES NOT give a blue ring to confirm a connection. After the white glowing goes away, i log into the admin page to check, but there is no satellite.

What can i do to fix this? Any help will be appreciated.

[DarrenM]

The satellite could be on a different firmware version from the router can you try to connect a ethernet cord directly to the satellite and try to connect to it using 192.168.1.250 and then if you can log in do a manual update of the firmware.

DarrenM

[Retired_Member]

Same issue here. Connected satellite through the ethernet cable to PC. I can ping the satellite using command prompt and I do get back a response. But when I try accessing the satellite using 192.168.1.251, I get connection refused. 

At this point, I am inclined to dump this PoS back at Costco and pick up Velop. Making satellite connect to router -- irrespective of different firmware should not be this complicated and hard.

[DarrenM]

is the 192.168.1.251 the Ip you are using to ping that unit?