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Satellite showing up as connected device, unknown connection type

toddinpal
Aspirant

Satellite showing up as connected device, unknown connection type

So I'm trying to set up a new RBR50/RBS50.  After being set up, they needed a firmware update (don't recall from version or to version), and from then on the satellite couldn't connect.  I upgraded and downgraded the firmware on each device and they are both at version v2.5.1.16.  The satellite cycles between purple light and blue light.  The router sees the satellite as a connected device and not a satellite as shown in the attached image.  How do I get them to communicate properly and show the satellite as a satellite?

 

-tl

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 6
Mstrbig
Master

Re: Satellite showing up as connected device, unknown connection type

Try Rebooting the RBR50 and factory reset the RBS50 and reconfigure.

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!
Message 2 of 6
toddinpal
Aspirant

Re: Satellite showing up as connected device, unknown connection type

Been there, done that, multiple times.

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 3 of 6
Mstrbig
Master

Re: Satellite showing up as connected device, unknown connection type

Did you try this on the satellite, as they tend to be stubborn sometimes?
Turn off satellite, hold down the reset button, power up the satellite while holding down the reset, do not let go of the reset until you see the power light turns red, then let go.
Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!
Message 4 of 6
toddinpal
Aspirant

Re: Satellite showing up as connected device, unknown connection type

Yes, I tried that form of reset.  As I mentioned before I also tried a 30-30-30 reset.  I'll try several more times, but this seems a bit absurd.

 

-tl

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 5 of 6
FURRYe38
Guru

Re: Satellite showing up as connected device, unknown connection type

Try updating FW to v4:

https://community.netgear.com/t5/Orbi/RBK50-Firmware-Version-2-5-2-4/m-p/1960919/highlight/true#M100...


@toddinpal wrote:

Yes, I tried that form of reset.  As I mentioned before I also tried a 30-30-30 reset.  I'll try several more times, but this seems a bit absurd.

 

-tl


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Router Mode |  Wifi Router CAX80 (Router Mode) and RBK963 (APMode) | and MK63 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M |

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

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