Reply
Highlighted
Luminary

Satellite won't update to 2.1.2.18

To whom it may concern:

 

I noticed that my Satellite was one version back on firmware.  I tried to automatically update it, but it came back with "Update failed."  I then tried to manually update it to 2.1.2.18, but it failed on that as well.

 

What should I do?

 

My router is on version 2.1.2.18 and appears to be working just fine.  Should I back off the update on the router?  Or should I try hard booting the Satellite (i.e. unplug it and re-sync it to the router) and see if I can update it after that?

 

Any suggestions are greatly appreciated.

 

BillYoung
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 3

Accepted Solutions
Highlighted
Luminary

Re: Satellite won't update to 2.1.2.18

To whom it may concern:

 

Well, I rebooted and resynced the Satellite.  I was then able to update the firmware on the Satellite to 2.1.2.18.

 

This is the second time I've had to do this to the Satellite to get it to work properly.

 

Oh well.  At least it is back up again.

 

 

BillYoung

View solution in original post

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 2 of 3

All Replies
Highlighted
Luminary

Re: Satellite won't update to 2.1.2.18

To whom it may concern:

 

Well, I rebooted and resynced the Satellite.  I was then able to update the firmware on the Satellite to 2.1.2.18.

 

This is the second time I've had to do this to the Satellite to get it to work properly.

 

Oh well.  At least it is back up again.

 

 

BillYoung

View solution in original post

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 2 of 3
Highlighted
Apprentice

Re: Satellite won't update to 2.1.2.18

I just want my money back (out of return window)... I will never buy, or recommend any Netgear product again... they have taken way too long to fix any of the issues with the Orbi system

Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 563 views
  • 0 kudos
  • 2 in conversation
Announcements