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Aspirant

Secure Network

While connected to the Orbi network, every website I try to go to and even on my cell phone, tells me it cannot connect do to the network not being secure. Whenever I disconnect from the Orbi network and then connect to my network on my home router everything is fine. This has been happening from day 1. This makes the Orbi useless and will be returned asap if this is normal.

Message 1 of 10
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Guru

Re: Secure Network

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

If your connected to the Orbi system and have WPA2 and AES enabled then your connection to the Orbi IS secure. 


What sites are you visiting? Some sites may not be using HTTPS://Address vs HTTP:// which causes some browser to report the site as not being secure. This would be a web site issue, not a Orbi or device problem. 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 10
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Master

Re: Secure Network


@SamGreen wrote:

While connected to the Orbi network, every website I try to go to and even on my cell phone, tells me it cannot connect do to the network not being secure.


Could you please indicate whether Bitdefender Armor and/or Disney Circle were activated when you installed the Orbi?

I love my Orbi.
Message 3 of 10
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Aspirant

Re: Secure Network

Every website says it unsecure, the only website I can go to is Google, but can't go to anything on Google. No website works when connect via Orbi, but everything is fine when connected via home network.

 

Message 4 of 10
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Aspirant

Re: Secure Network

I'm confused on why you're asking about Disney

Message 5 of 10
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Guru

Re: Secure Network

So is Orbi on your home network do you have a differnt wifi system at home along with Orbi? 

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Do you have Armor or Disney Circle feature apps enabled on Orbi? 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 6 of 10
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Aspirant

Re: Secure Network

I already had my home network. I added Orbi because I couldn't get a stronge enough signal upstairs and I was told Orbi would solve this. However the Orbi is useless becaause I can't connect to any website because it says the connection is not secure. Therefore, I have to disconnect from Orbi every time and connect to my original network.

Message 7 of 10
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Guru

Re: Secure Network

So please answer the following:

What Orbi model system do you have? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Do you have Armor or Disney Circle feature apps enabled on Orbi? 

 

How is Orbi connected to your home system? 

What is your home network system comprised of? 

 

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 8 of 10
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Aspirant

Re: Secure Network

Home network is connected via internet supplied Netgear N300 WIFI Cable Modem Router Model C3000

Message 9 of 10
Highlighted
Guru

Re: Secure Network

This is a modem with built in router and wifi. Is this modem using the router and wifi or is the modem in modem only mode? 

What Orbi model system do you have? 

What Firmware version is currently loaded?


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 10 of 10