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Sold my Orbi - How do I remove it from my support profile?

mariogaucher
Aspirant

Sold my Orbi - How do I remove it from my support profile?

Hello Everyone, 

 

I sold my Orbi. 

How do I remove it from my MyNETGEAR account so the new owner can have it under his account and active the security service?

Message 1 of 12
FURRYe38
Guru

Re: Sold my Orbi - How do I remove it from my support profile?

Message 2 of 12
mariogaucher
Aspirant

Re: Sold my Orbi - How do I remove it from my support profile?

I had previously removed the Orbi app on my iPhone... I just reinstalled it... but it's empty... no trace of my previous Orbi. 

 

when trying to contact support, it says my 90 days support is over... and my options are either check the FAQ or write here on the cummunity. 

 

that said, I already have an opened case for a little problem I had... I will try to send my request through this case. 

 

 

Message 3 of 12
FURRYe38
Guru

Re: Sold my Orbi - How do I remove it from my support profile?

Hopefully a forum Moderator can help you out as well.

@Blanca_O 

Message 4 of 12
mariogaucher
Aspirant

Re: Sold my Orbi - How do I remove it from my support profile?

hopefully... 

 

in the meantime, I've also contacted bitdefender support to ask them to delete my account... this may also help resolving the issue with Netgear Armor. 

Message 5 of 12
FURRYe38
Guru

Re: Sold my Orbi - How do I remove it from my support profile?

Smiley Wink

Message 6 of 12
Blanca_O
NETGEAR Moderator

Re: Sold my Orbi - How do I remove it from my support profile?

Hi @mariogaucher

 

I have sent you a message. Please check your inbox.

 

Regards,
Blanca
Community Team

 

 

Message 7 of 12
mariogaucher
Aspirant

Re: Sold my Orbi - How do I remove it from my support profile?

Thank you. Pm received.
Message 8 of 12
wttewaall
Aspirant

Re: Sold my Orbi - How do I remove it from my support profile?

I've sold my Orbi System and I can't figure how to "disassoicate it" from me.  The new owner texted me and it's all in my  profile. I have contacted Bitdefender for my Armour and they have said that it was forward to NG.  

 

Any help on this topic would be appreciated. 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 9 of 12
FURRYe38
Guru

Re: Sold my Orbi - How do I remove it from my support profile?

Please contact NG or the forum moderator to help you out. 

Thank you. 


@wttewaall wrote:

I've sold my Orbi System and I can't figure how to "disassoicate it" from me.  The new owner texted me and it's all in my  profile. I have contacted Bitdefender for my Armour and they have said that it was forward to NG.  

 

Any help on this topic would be appreciated. 


 

Message 10 of 12
serrabr
Aspirant

Re: Sold my Orbi - How do I remove it from my support profile?

Same issue here. Moved from the house and left the Orbi for my ex. How do I remove it from my account and allow her to register it? 

@Forum_Moderator 

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 11 of 12
FURRYe38
Guru

Re: Sold my Orbi - How do I remove it from my support profile?

Please contact NG or the forum moderator to help you out. 

Thank you.

@Blanca_O 


@serrabr wrote:

Same issue here. Moved from the house and left the Orbi for my ex. How do I remove it from my account and allow her to register it? 

 

 


 

Message 12 of 12
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