Solid magenta LED

[LinLinJo]

First, my 90-day support doesn’t expire until the end of next month. Why can’t I contact Netgear directly??

Second, I am trying to determine if my Orbi router was ruined when lightning struck a power pole near my house. I have a solid magenta LED. I have confirmed the modem is working properly. I have restarted both the modem and the Orbi several times. What next?

[FURRYe38]

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

You can open a support ticket here:

https://www.netgear.com/mynetgear/registration/login.aspx