UK Broadband – BT Infinity 2
Router – Orbi RBK50
Modem – Draytek Vigor 130
All hardware is on the latest firmware.
Looking for some help as I’ve run out of ability to resolve this problem. At random points, although largely in the dead of night the Orbi logs will record “Internet Disconnected” and between 30s and a few minutes later “Internet Connected”. Most hardware catches up and we’re all good to go relatively quickly. All apart from two devices, my house alarm and smart heating controls. Although they maintain an IP address they are unresponsive over the network, their respective Apps just show them as offline/disconnected. The only remedy is a reboot of the Orbi which every day is not an option for me. The issue isn’t as regular as clockwork, but it does tend to happen in the early hours of the morning, however yesterday it occurred at 17:00.
Initially I thought it was the Orbi playing up but have caught the DSL light on the modem blinking (disconnected) on a couple of occassions during this issue so it is possible the modem starts the problem. The modem is setup on PPPoe with its DHCP server disabled on the current BT approved firmware. The Orbi is in router mode with the BT login credentials and set to “always on”.
Interestingly the house alarm connects over wireless but the smart heating is physically connected over ethernet so this isn’t limited to a Wi-Fi problem. The only thing I can think of is a conflict on IP addresses but the Orbi logs show the devices in the list of DHCP allocated IP’s. It’s a real head scratcher so hoping someone knows a way out of it. Many thanks in advance.
