Support Phone Number

[vconrad16]

I updated to the latest firmware, 2.2.1.210 and now I cannot connect to the internet, no Wifi or very sporadic connection. Cannot find a number to call. System was working perfectly prior to update. This problem is caused by you and I cannot get help

[FURRYe38]

What is the Mfr and model# of the ISP modem the NG router is connected too?

Try a factory reset and set up the system again from scratch with the modem. Walk thru the setup wizard with a wire connected PC and Browser connected to the routers web page at 192.168.1.1.

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@vconrad16 wrote:
I updated to the latest firmware, 2.2.1.210 and now I cannot connect to the internet, no Wifi or very sporadic connection. Cannot find a number to call. System was working perfectly prior to update. This problem is caused by you and I cannot get help

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[Blanca_O]

@vconrad16

We’d greatly appreciate hearing your feedback letting us know if the information FURRYe38 provided has helped resolve your issue or if you need further assistance.

Regards, 
Blanca 
Community Team