TV's wont connect to new orbi router. Everything else does.

[JMckPT]

Opened case with ORBI customer support but have not heard back.  Contacted spectrum - said to contact ORBI.  Tried everything suggested through TV prompts and everything I could find online. Nothing worked.  Any last suggestions before I return this thing to Amazon?

[ekhalil]

Can you please give details of what heppens when you try to connect the TV to Orbi.

At which stage to you get issues? Do you reach to selecting the Orbi wireless network?

[michaelkenward]

If everything else connects, that suggests that the TV is the problem.

You don't say what make or model it is, but these things are notoriously picky.

In my case, I abandoned wifi and moved to a wired connection. I use Powerline ethernet because it is easier.

Not only is wired easier to set up, it is faster and more reliable than wifi.

[JMckPT]

It usually says “unable to connect to wireless router”. One time it did say “connected to local network but cannot connect to Internet”. The network shows up but won’t connect.

[JMckPT]

Thank-you. I will definitely look into the wired connection. The TV is a Samsung ES6150 series LED Smart TV. Is it possible for the problem to be with the modem. It was supplied by Spectrum, Arris TM1602AMTA.

[ekhalil]

This can happen if the TV was connected to Wifi previously on another router using the same SSID. If there is an option in the TV to “reset network settings” then please try that so the TV will forget previous network settings.
You can also try setting a static IP address in the TV.

[michaelkenward]

I don't have a TV, but I have used Samsung BluRay players with internet features. I gave up on wifi after tearing my hair out trying to work with Samsung's wonky wifi technology.

Powerline was my saviour. Set it up some years ago and haven't had to touch it since.

[FURRYe38]

What FW is currently loaded?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.

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@JMckPT wrote:

Opened case with ORBI customer support but have not heard back.  Contacted spectrum - said to contact ORBI.  Tried everything suggested through TV prompts and everything I could find online. Nothing worked.  Any last suggestions before I return this thing to Amazon?

---

[GumDocCO]

Okay. Here’s my interaction, word-by-word, with Orbi Technical Support regarding my issues connecting my new Samsung 800 Series TV, Amazon Echos, Amazon Fire Stick, and other touchy/sensitive devices. I was using a CenturyLink DSL router with a 40/5 subscription when this all started. Updgrading to a new CL DSL router with a 100/10 subscription didn’t change a thing. Since installing the Orbi system, the CL router was disabled by the installation crew to limit WiFi interference. Not sure if the that was the smartest thing. Likely would have limited my frustration, but the speed would have really lagged not going through the Orbi. Hopefully this helps if your situation is like mine. I just wish NETGEAR would provide some tweaks to their system since my issues aren’t isolated. This problem appears to be rampant. Good luck!
Here is my conversation:
“Can you login to www.orbilogin.net ?
Kean P • 6:48 AM
Trying, but I’m not sure of my user name.
Visitor • 6:50 AM
Username: admin
Password: password (what you registered with)
Kean P • 6:50 AM
Try to proceed on step number 2 on this link if you will not be able to login. https://kb.netgear.com/24220/How-do-I-recover-my-password-on-my-Nighthawk-router
Kean P • 6:51 AM
Got in. It just gives me a screen that tell me that Orbi’s IP number was updated to 10.0.0.1 to avoid conflict with my ISP.
Visitor • 6:53 AM
That means the CL router is not setup to bridge. Can you try to connect your devices that has problems connecting to the internet and check if they are working right now?
Kean P • 6:54 AM
Connect those device to the ORBI WiFi and check if they will be able to browse.
Kean P • 6:54 AM
Ok. I’ll try. Hold on.
Visitor • 6:54 AM
Nope. Still gives me a network error.
Visitor • 6:56 AM
The TV says it’s connected to the Orbi with good speed, but no internet.
Visitor • 6:57 AM
My phone is on the same router and working great.
Visitor • 6:57 AM
I unplugged the RBW30 satellites to simplify things for now.
Visitor • 6:58 AM
Alright please proceed to BASIC > Internet and make sure that the IP address is on Get dynamically from ISP and the DNS is on get automatically from ISP.
Kean P • 6:59 AM
Then proceed to ADVANCED > Security > Access Control. Make sure that is is on Allow all new devices to connect.
Kean P • 6:59 AM
Ok
Visitor • 6:59 AM
Hold on
Visitor • 6:59 AM
Confirmed both on BASIC are as you listed.
Visitor • 7:00 AM
ADVANCED is as you stated it should be.
Visitor • 7:01 AM
Is the access control enabled?
Kean P • 7:01 AM
If not please enable it.
Kean P • 7:02 AM
It’s checked. So I assume so.
Visitor • 7:02 AM
Then go back to BASIC > Wireless and change the 2.4GHz channel to 01 and the 5GHz channel to 36. Apply the settings.
Kean P • 7:02 AM
Then proceed to ADVANCED > Advance Setup > Wireless Settings and check for CTS/RTS Threshold for both 2.4GHz and 5GHz change the current value to 2304.
Kean P • 7:03 AM
Apply the settings after.
Kean P • 7:03 AM
Ok. I got a security warning.
Visitor • 7:04 AM
Says WPA-PSK may only operate up to 54Mbps, not N rate.
Visitor • 7:04 AM
Please proceed.
Kean P • 7:05 AM
Says I should use WPA2-PSK. Should I change this?
Visitor • 7:05 AM
Can you please check the security option? Make sure that it is on WPA2-PSK [AES]
Kean P • 7:05 AM
Ok, I will.
Visitor • 7:05 AM
It’s thinking afte the BASIC changes
Visitor • 7:06 AM
Now going to advanced
Visitor • 7:07 AM
Alright please tell me once done.
Kean P • 7:07 AM
Done
Visitor • 7:10 AM
Alright please disconnect your TV and all other devices to the WiFi and reconnect back to ORBI WiFi,
Kean P • 7:11 AM
Check if you will be able to access the internet now.
Visitor • 7:12 AM
Yes! I can. Thank you!

[ekhalil]

---

@GumDocCO wrote:
Okay. Here’s my interaction, word-by-word, with Orbi Technical Support regarding my issues connecting my new Samsung 800 Series TV, Amazon Echos, Amazon Fire Stick, and other touchy/sensitive devices. I was using a CenturyLink DSL router with a 40/5 subscription when this all started. Updgrading to a new CL DSL router with a 100/10 subscription didn’t change a thing. Since installing the Orbi system, the CL router was disabled by the installation crew to limit WiFi interference. Not sure if the that was the smartest thing. Likely would have limited my frustration, but the speed would have really lagged not going through the Orbi. Hopefully this helps if your situation is like mine. I just wish NETGEAR would provide some tweaks to their system since my issues aren’t isolated. This problem appears to be rampant. Good luck!
Here is my conversation:
“Can you login to www.orbilogin.net ?
Kean P • 6:48 AM
Trying, but I’m not sure of my user name.
Visitor • 6:50 AM
Username: admin
Password: password (what you registered with)
Kean P • 6:50 AM
Try to proceed on step number 2 on this link if you will not be able to login. https://kb.netgear.com/24220/How-do-I-recover-my-password-on-my-Nighthawk-router
Kean P • 6:51 AM
Got in. It just gives me a screen that tell me that Orbi’s IP number was updated to 10.0.0.1 to avoid conflict with my ISP.
Visitor • 6:53 AM
That means the CL router is not setup to bridge. Can you try to connect your devices that has problems connecting to the internet and check if they are working right now?
Kean P • 6:54 AM
Connect those device to the ORBI WiFi and check if they will be able to browse.
Kean P • 6:54 AM
Ok. I’ll try. Hold on.
Visitor • 6:54 AM
Nope. Still gives me a network error.
Visitor • 6:56 AM
The TV says it’s connected to the Orbi with good speed, but no internet.
Visitor • 6:57 AM
My phone is on the same router and working great.
Visitor • 6:57 AM
I unplugged the RBW30 satellites to simplify things for now.
Visitor • 6:58 AM
Alright please proceed to BASIC > Internet and make sure that the IP address is on Get dynamically from ISP and the DNS is on get automatically from ISP.
Kean P • 6:59 AM
Then proceed to ADVANCED > Security > Access Control. Make sure that is is on Allow all new devices to connect.
Kean P • 6:59 AM
Ok
Visitor • 6:59 AM
Hold on
Visitor • 6:59 AM
Confirmed both on BASIC are as you listed.
Visitor • 7:00 AM
ADVANCED is as you stated it should be.
Visitor • 7:01 AM
Is the access control enabled?
Kean P • 7:01 AM
If not please enable it.
Kean P • 7:02 AM
It’s checked. So I assume so.
Visitor • 7:02 AM
Then go back to BASIC > Wireless and change the 2.4GHz channel to 01 and the 5GHz channel to 36. Apply the settings.
Kean P • 7:02 AM
Then proceed to ADVANCED > Advance Setup > Wireless Settings and check for CTS/RTS Threshold for both 2.4GHz and 5GHz change the current value to 2304.
Kean P • 7:03 AM
Apply the settings after.
Kean P • 7:03 AM
Ok. I got a security warning.
Visitor • 7:04 AM
Says WPA-PSK may only operate up to 54Mbps, not N rate.
Visitor • 7:04 AM
Please proceed.
Kean P • 7:05 AM
Says I should use WPA2-PSK. Should I change this?
Visitor • 7:05 AM
Can you please check the security option? Make sure that it is on WPA2-PSK [AES]
Kean P • 7:05 AM
Ok, I will.
Visitor • 7:05 AM
It’s thinking afte the BASIC changes
Visitor • 7:06 AM
Now going to advanced
Visitor • 7:07 AM
Alright please tell me once done.
Kean P • 7:07 AM
Done
Visitor • 7:10 AM
Alright please disconnect your TV and all other devices to the WiFi and reconnect back to ORBI WiFi,
Kean P • 7:11 AM
Check if you will be able to access the internet now.
Visitor • 7:12 AM
Yes! I can. Thank you!

---

Thanks for these details. I'm glad that your contact with NG support resulted in positive improvement. From the details that you listed I guess these what helped:

1. I think this is the most important. There was an IP conflict between your ISP router and Orbi. Orbi now changed to a new IP range (10.0.0.x) which removed the conflict. I gues that you still need to bridge your ISP router or configure the DMZ if you don't want to get more issues in the future.

2. The WPA vs WPA2 might also affected the TV attach procedure.

[Jehman]

I had the same problem with my older Samsung TV. It wouldn't get internet connection via wifi or when Ethernet connected to the satellite. But all my other devices (cameras, phones, etc.) were connecting fine. 

I only made the changes of setting the 2.5 GHz to ch 01 and the 5 GHz to 36 as well as setting the CTS/RTS for both to 2304. TV now connects fine via wifi, as well as all the other devices.

Thanks for posting the transcript, very helpful for my situation.

[GumDocCO]

I’m glad it came in handy. Good luck!

[JoeCymru]

Regarding the first poster's question, the modem model posted is a telephony enabled modem without router. No router conflict. Samsung TV's can get finicky about new hookups. When I got my Orbi over a year ago, I fired up the 2016 8 SeriesTV I had the same issue as described by the first poster. Even though I was using the same SSID as before, the TV refused to hook up. I did the normal thing and reinstalled the network, to no avail. I believed there was an issue with the local host that Samsung was using, but really was not sure what was going on. I decided to let the TV really reboot, pulled the power plug and waited 30 seconds and reconnected. Tried again, and went through the internet hook up steps. It connected. There is not enough proof here to say this was not coincidence and this is a fix, but those are the results I got.