TV's wont connect to new orbi router. Everything else does.

[JMckPT]

Opened case with ORBI customer support but have not heard back.  Contacted spectrum - said to contact ORBI.  Tried everything suggested through TV prompts and everything I could find online. Nothing worked.  Any last suggestions before I return this thing to Amazon?

[ekhalil]

Can you please give details of what heppens when you try to connect the TV to Orbi.

At which stage to you get issues? Do you reach to selecting the Orbi wireless network?

[michaelkenward]

If everything else connects, that suggests that the TV is the problem.

You don't say what make or model it is, but these things are notoriously picky.

In my case, I abandoned wifi and moved to a wired connection. I use Powerline ethernet because it is easier.

Not only is wired easier to set up, it is faster and more reliable than wifi.

[JMckPT]

It usually says “unable to connect to wireless router”. One time it did say “connected to local network but cannot connect to Internet”. The network shows up but won’t connect.

[JMckPT]

Thank-you. I will definitely look into the wired connection. The TV is a Samsung ES6150 series LED Smart TV. Is it possible for the problem to be with the modem. It was supplied by Spectrum, Arris TM1602AMTA.

[ekhalil]

This can happen if the TV was connected to Wifi previously on another router using the same SSID. If there is an option in the TV to “reset network settings” then please try that so the TV will forget previous network settings.
You can also try setting a static IP address in the TV.

[michaelkenward]

I don't have a TV, but I have used Samsung BluRay players with internet features. I gave up on wifi after tearing my hair out trying to work with Samsung's wonky wifi technology.

Powerline was my saviour. Set it up some years ago and haven't had to touch it since.

[FURRYe38]

What FW is currently loaded?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.

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@JMckPT wrote:

Opened case with ORBI customer support but have not heard back.  Contacted spectrum - said to contact ORBI.  Tried everything suggested through TV prompts and everything I could find online. Nothing worked.  Any last suggestions before I return this thing to Amazon?

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