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Introducing the Orbi 970 Series Mesh System with WiFi 7(BE) technology. For more information visit the NETGEAR Press Room.

Orbi WiFi 7 RBE973
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This NETGEAR device is already registered with another account

successhawk
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This NETGEAR device is already registered with another account

I have the exact same problem, and I see there was no resolution. 

I never tried to enable remote connection until now (as far as I remember).  I bought this new a while back.

v2.4.21.938

Firmware v2.5.1.8

I get the following error in the Orbi Android app when connected to my Orbi Wifi (in Router mode connected to ATT gateway) and I go to Menu -> Settings -> Remote Management -> Enable Remote Management

"Something went wrong"

"This NETGEAR device is already registered with another account"

"Note: If you factory reset your router, you must re-enable remote management"

 

 

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 3
FURRYe38
Guru

Re: This NETGEAR device is already registered with another account

Where did you get your system from? 

You'll need to make contact with NG support to help you with registration problems.

@Blanca_O 

Message 2 of 3
Blanca_O
NETGEAR Moderator

Re: This NETGEAR device is already registered with another account

Hi @successhawk

 

Welcome to NETGEAR Community!

 

Please send me a private message with the following information by clicking on this link : 

 

Name

Email address

Device Serial number 

 

Regards,
Blanca
Community Team
 

Message 3 of 3
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