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Re: Unable to register new product - error message

Arild101
Aspirant

Unable to register new product - error message

Purchased Orbi AC3000 Router today, but unable to register product. I think the product was a return product.

I simply get an error message "something went wrong..try again", but to no avail. 

 

Is there anyway to check whether serial number is already registered, or what to do?

 

Arild 

Oslo

Model: R7900|Nighthawk X6 AC3000 Tri-Band WiFi Router
Message 1 of 13
DarrenM
NETGEAR Moderator

Re: Unable to register new product - error message

Hello Arild101

 

Can you send me a PM with your name email and the serial of the unit and I will see what I can do.

 

DarrenM 

Message 2 of 13
Arild101
Aspirant

Re: Unable to register new product - error message

Hi

never got any help on this issue. Still not able to register the product. Great..

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 3 of 13
FURRYe38
Guru

Re: Unable to register new product - error message

@Christian_R

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 4 of 13
Christian_R
NETGEAR Moderator

Re: Unable to register new product - error message

Hello @Arild101

 

I have sent you a message. Please respond at your earliest convenience. 

 

 

~Christian 

Message 5 of 13
Swimmer63
Aspirant

Re: Unable to register new product - error message

I am also unable to register my Orbi RBR50+Satillite under my proper Netgear account.  I purchased for a new home in May.  Our move-in was delayed by two months so I was unable to hook it up until July.  Now phone support is out and I can't even pay for support without a registered product.

Any assistance would be appreciated.  Have SN / Receipt / etc.

Product works great, but it would be nice to be able to access it

Thanks Swimmer
Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 6 of 13
FURRYe38
Guru

Re: Unable to register new product - error message

@Christian_R

@Blanca_O

 


@Swimmer63 wrote:

I am also unable to register my Orbi RBR50+Satillite under my proper Netgear account.  I purchased for a new home in May.  Our move-in was delayed by two months so I was unable to hook it up until July.  Now phone support is out and I can't even pay for support without a registered product.

Any assistance would be appreciated.  Have SN / Receipt / etc.

Product works great, but it would be nice to be able to access it


 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 7 of 13
Christian_R
NETGEAR Moderator

Re: Unable to register new product - error message

Hello @Swimmer63

 

I have sent you a message. Please respond at your earliest convenience. 

 

 

~Christian 

Message 8 of 13
lang88
Aspirant

Re: Unable to register new product - error message

Hi,

I also unable to register my product,

says error something went wrong.

 

any help would be great

Message 9 of 13

Re: Unable to register new product - error message


@lang88 wrote:

 

I also unable to register my product,

says error something went wrong.

 


How are you trying to register and what shows the error?

 

Is this at mynetgear.com?

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 10 of 13
lang88
Aspirant

Re: Unable to register new product - error message

Hi Michael,

 

i was trying to register it once i logged in to the portal and chose Register a Product.

 

Cheers!

Message 11 of 13
FURRYe38
Guru

Re: Unable to register new product - error message

@Christian_R

@Blanca_O


@lang88 wrote:

Hi,

I also unable to register my product,

says error something went wrong.

 

any help would be great


 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 12 of 13
Christian_R
NETGEAR Moderator

Re: Unable to register new product - error message

@lang88 - Please send me a PM with your name, email, and serial number so we can sure the appropriate action is being made.

 

~Christian 

Message 13 of 13
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