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Unable to register or activate Netgear Armor Orbi RBK53S

Nelliedb
Aspirant

Unable to register or activate Netgear Armor Orbi RBK53S

Have just purchased the Orbi RKB53S. Set up went ok but when i try to register the product it says its already registered. Also the Netgear Armor refuses to activate. Message says 'Failed to subscribe'. Hard to understand when its included in the price for 1 year. 

Firmware version is v2.5.1.16...apparently up to date today.

 

Help please!

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 6
Mstrbig
Master

Re: Unable to register or activate Netgear Armor Orbi RBK53S


@Nelliedb wrote:

Have just purchased the Orbi RKB53S. Set up went ok but when i try to register the product it says its already registered. Also the Netgear Armor refuses to activate. Message says 'Failed to subscribe'. Hard to understand when its included in the price for 1 year. 

Firmware version is v2.5.1.16...apparently up to date today.

 

Help please!


Did you purchase new or used? If used, you may have to contact the seller. If new, it should have never been registered, so I would return it, as it may already be a return.

Message 2 of 6
Nelliedb
Aspirant

Re: Unable to register or activate Netgear Armor Orbi RBK53S

Purchased via Amazon, as a return.

Message 3 of 6
Mstrbig
Master

Re: Unable to register or activate Netgear Armor Orbi RBK53S


@Nelliedb wrote:

Purchased via Amazon, as a return.


Contact Amazon and explain it was previously registered.

Message 4 of 6
Nelliedb
Aspirant

Re: Unable to register or activate Netgear Armor Orbi RBK53S

Thanks. Will give that a go.

Message 5 of 6
FURRYe38
Guru

Re: Unable to register or activate Netgear Armor Orbi RBK53S

Message 6 of 6
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