@Hondamaker wrote:
I'm trying to reset my Orbi admin password. After I input the serial number, I'm supposed to answer two security questions. I'm answering them correctly but I keep getting the error msg that the info is incorrect.
Did you ever set replies for those questions? Or are they just random questions that the router throws up?
There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)
Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:
Orbi - NETGEAR Communities
