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Using genie to enable guest wifi

After i updated the netgear orbi to 1.12.0.18 , im not able to enable guest wifi using the genie app. It says router does not support guest wifi. Before i update to this latest firmware it's working well. Please help.
Message 1 of 7
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Luminary

Re: Using genie to enable guest wifi

My Genie app updated to a new version last night

 

Version 3.1.36 dated 29 Aug 2017

 

It might be worth checking if you are on the latest release.

Message 2 of 7
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Luminary

Re: Using genie to enable guest wifi

Bing-Stroller:

 

I am updated to the latest version of the Genie app on my cell phone:  3.1.36.

 

Every time I try to access the Guest WiFi, it tells me that "This router do not support guest WiFi."

 

Now if I use the Genie app on my PC, which is version 2.4.26, it accesses the Guest WiFi just fine.

 

So it sounds like to me there is a bug in the cell phone version of the Genie app.

 

BillYoung

BillYoung
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 3 of 7
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Tutor

Re: Using genie to enable guest wifi

Same exact thing for me.

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 4 of 7
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Luminary

Re: Using genie to enable guest wifi

Same issue here as well.  Also another issue that has been around for many many months is if you click on the "Network Map" button in Genie all devices show 100% signal strength which is bogus! and link rate as N/A so is Engineering ever going to fix this or continue to ignore? they have acknowledge the issue many months ago. 

Message 5 of 7
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Luminary

Re: Using genie to enable guest wifi

You have to use the Orbi app
Message 6 of 7
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Tutor

Re: Using genie to enable guest wifi

That's it. I uninstalled Genie and installed the Orbi app and Guest Wifi controls work perfectly. I was not aware of the Orbi app until now. Thanks!!

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 7 of 7