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Forum Discussion

In5iDi0uZ's avatar
In5iDi0uZ
Guide
Jul 22, 2019

V2.3.5.30 Broke Bridge Mode Dont Upgrade

Frustrating weekend troubleshooting. I use Orbi RBR50 and a  RBS50 also use a R7000 in Bridge mode for my pc, using 5GHz, for last couple years. I had updated the Orbi and the R7000. After this It wo...
SW_'s avatar
SW_
Prodigy
Oct 11, 2019
In5iDi0uZ wrote:

WElp

What I'm able to find out thus far:

    - orbi_auto_upgrade records timestamp

    - auto_check_for_upgrade is actually a no-op.  Otherwise, new firmware version notification will never show up on firmware update page.

    - auto_update controls QoS behaviors.

    - orbi_auto_upg is controlled by Enabled/Disable radio switches via the hidden section of the firmware update page.

    - orbi_auto_flag doesn't seem to exist and I couldn't find it anywhere in the firmware or its reference.  I don't know what it does.  Maybe someone knows.

Welp, i must be missing some setting, cause it updated again and lost connection.

If auto-updating kept happening via telnet method, factory reset the Orbi and give the hidden UI method a go?

In5iDi0uZ's avatar
In5iDi0uZ
Guide
Oct 14, 2019

 

If auto-updating kept happening via telnet method, factory reset the Orbi and give the hidden UI method a go?

 

Tried the hidden UI method, was a little confused but figured it out. Checked this morning and it stayed at my old firmware that works. Thanks for your help.

  • SW_'s avatar
    SW_
    Prodigy
    Oct 15, 2019
    In5iDi0uZ wrote:

     

    If auto-updating kept happening via telnet method, factory reset the Orbi and give the hidden UI method a go?

     

    Tried the hidden UI method, was a little confused but figured it out. Checked this morning and it stayed at my old firmware that works. Thanks for your help.

    It's good to know that disabling Auto Firmware Update via Orbi UI works for you.  Your experience/result will definitely help others, who might be in a similar pickle.  Thanks for your feedback!

  • Ragar99's avatar
    Ragar99
    Luminary
    Oct 16, 2019
    In5iDi0uZ wrote:

     

    If auto-updating kept happening via telnet method, factory reset the Orbi and give the hidden UI method a go?

     

    Tried the hidden UI method, was a little confused but figured it out. Checked this morning and it stayed at my old firmware that works. Thanks for your help.

    The original post says if the Orbi reboots the block on auto updating is lost.  Have you rebooted yet?

  • THizzle7XU's avatar
    THizzle7XU
    Aspirant
    Oct 28, 2019

    The Orbi was just updated to firmware v2.5.0.38, and my EX7300 extender still cannot connect to the WiFi network to extend the network. The last firmware for Orbi where the EX7300 was able to connect fine was v2.3.1.60.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 28, 2019

    The 3700 may not be compatible with Orbi from the start. One user reported that the EX8000 didn't work. I found my EX7700s didn't work either. NG was able to make them compatible with a FW udpate for the EXs. 

     

    You'll need to contact NG support and see if they can do this for the 3700 model or not. 

    THizzle7XU wrote:

    The Orbi was just updated to firmware v2.5.0.38, and my EX7300 extender still cannot connect to the WiFi network to extend the network. The last firmware for Orbi where the EX7300 was able to connect fine was v2.3.1.60.

     

  • THizzle7XU's avatar
    THizzle7XU
    Aspirant
    Oct 28, 2019
    No, the EX7300 was working perfectly with the Orbi since I purchased it UNTIL the Orbi was updated to v2.3.5.30. It's the whole point of this thread. In fact, downgrading the router only to the prior firmware allows the EX7300 to connect again. Except the Orbi forces the firmware to autoupdate.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 28, 2019

    Then this is something NG support needs to know. NG should be able to fix the EX with a FW update as they did for the 8000 and 7700s. 

    THizzle7XU wrote:
    No, the EX7300 was working perfectly with the Orbi since I purchased it UNTIL the Orbi was updated to v2.3.5.30. It's the whole point of this thread. In fact, downgrading the router only to the prior firmware allows the EX7300 to connect again. Except the Orbi forces the firmware to autoupdate.

     

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 28, 2019

    Hi THizzle7XU

     

    I have sent you a message. Please check your inbox.

     

    Regards, 
    Blanca 
    Community Team

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 28, 2019

    Thankl you.

    Blanca_O wrote:

    Hi THizzle7XU

     

    I have sent you a message. Please check your inbox.

     

    Regards, 
    Blanca 
    Community Team

     

  • THizzle7XU's avatar
    THizzle7XU
    Aspirant
    Oct 29, 2019

    Seeing as support is behind a paywall, posting to the Netgear forums is notifying support once you've owned your device longer than 3 months to 1 year...

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 29, 2019

    Let us know if they upgrade your EX model. 

    THizzle7XU wrote:

    Seeing as support is behind a paywall, posting to the Netgear forums is notifying support once you've owned your device longer than 3 months to 1 year...