Reply

Re: VPN

kfkchatt
Aspirant

VPN

Cannot get VPN setup.  Also remote management reports that my device is offline when i know it is not.  Getting Server certificate not setup or something.  Support already over with 3 months for a 400+ dollar device. 

Model: RBK22| Orbi AC2200 Tri-band WiFi System
Message 1 of 24
Chuck_M
Mentor

Re: VPN

Can you please describe your setup including the Orbi Model #, # of satellites, modem make/model you are connected to, firmware version, etc?

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My Equipment: Cox Cable (350Mb/35Mb), Orbi AX6000 (RBR850, 3 x RBS850) (2xWired backhaul), NG GS116PP Gigabit Smart Switch, Synology DS1019+ NAS
Message 2 of 24
kfkchatt
Aspirant

Re: VPN

RBR20.  With two satelites.  I have a gigabit internet connection.

Message 3 of 24
kfkchatt
Aspirant

Re: VPN

NETGEAR Orbi Whole Home Mesh WiFi System - WiFi router and 2 satellite extenders with speeds up to 2.2 Gbps over 6,000 sq. feet, AC2200 (RBK23)

Message 4 of 24
Chuck_M
Mentor

Re: VPN

And what is the make/model of what the RBR50 is plugged into?  That will be key to the solution here.

---------------
My Equipment: Cox Cable (350Mb/35Mb), Orbi AX6000 (RBR850, 3 x RBS850) (2xWired backhaul), NG GS116PP Gigabit Smart Switch, Synology DS1019+ NAS
Message 5 of 24
kfkchatt
Aspirant

Re: VPN

There is no modem.  I have direct internet access through ISP.  is that what you were asking?  Ethernet plugged into main.  Then two satelites connected wirelessly

Message 6 of 24
ekhalil
Master

Re: VPN


@kfkchatt wrote:

Cannot get VPN setup.  Also remote management reports that my device is offline when i know it is not.  Getting Server certificate not setup or something.  Support already over with 3 months for a 400+ dollar device. 


Do you have a DDNS setup in Orbi?

Namnlöst.png

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + RBS750, AP Mode, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50, Router Mode, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 7 of 24
kfkchatt
Aspirant

Re: VPN


I have DDNS already setup.  I can connect through android but not through windows client.   When i connect to vpn it gives me this.

 

Wed Mar 06 13:43:21 2019 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Message 8 of 24
ekhalil
Master

Re: VPN


@kfkchatt wrote:

.......  Also remote management reports that my device is offline when i know it is not.  ...... 


  1. Are you trying remote management from a browser or from the Orbi app?
  2. If from browser, is Remote Management enabled under >> ADVANCED >> Advanced Setup >> Remote Management?
  3. If from Orbi, is Remote Management enabled in the app under >> Menu >> SETTINGS >> Remote Management?

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + RBS750, AP Mode, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50, Router Mode, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 9 of 24
kfkchatt
Aspirant

Re: VPN

When i connect to app on phone.  it says connect remotely.  when i do my device listed as RBR20 is offline.  I know this is not the case. 

Message 10 of 24
ekhalil
Master

Re: VPN


@kfkchatt wrote:


I have DDNS already setup.  I can connect through android but not through windows client.   When i connect to vpn it gives me this.

 

Wed Mar 06 13:43:21 2019 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.


What do you get when you check the status of the DDNS as follows:

Namnlöst.png

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + RBS750, AP Mode, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50, Router Mode, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 11 of 24
kfkchatt
Aspirant

Re: VPN

computername.mynetgear.com updated successfully at

Message 12 of 24
ekhalil
Master

Re: VPN


@kfkchatt wrote:

computername.mynetgear.com updated successfully at


Do you reach to Orbi if you browse to https://computername.mynetgear.com/8443 while connected to an external network?

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + RBS750, AP Mode, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50, Router Mode, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 13 of 24
kfkchatt
Aspirant

Re: VPN

Connection times out

Message 14 of 24
Chuck_M
Mentor

Re: VPN

Ok...

 

I recommend before you start any other troubleshooting, you update to the current (.32) firmware which has improved backhaul reliability.

 

The trick on the upgrade is that your RBR50 has to be updated to an intermediate firmware version (2.2.1.212) before going final with the .32 version.

 

Here is the link for the intermediate firmware:

 

https://www.dropbox.com/s/34qdnx73uikusf7/RBR50-V2.2.1.212.zip?dl=0

 

The final version (2.3.0.32) is found here:

 

https://kb.netgear.com/000060603/RBR50-RBS50-Firmware-Version-2-3-0-32

 

You will flash both the satellites as well as the router.

 

Recommend you be connected to your router via ethernet (rather than wireless) to do the flashing.

 

Also, flash the router to the intermediate version, then after reboot, flash each satellite to the final version and then flash the RBR50 to the final version (in that order).

 

 

---------------
My Equipment: Cox Cable (350Mb/35Mb), Orbi AX6000 (RBR850, 3 x RBS850) (2xWired backhaul), NG GS116PP Gigabit Smart Switch, Synology DS1019+ NAS
Message 15 of 24
ekhalil
Master

Re: VPN


@kfkchatt wrote:

Connection times out


  1. Can you please confirm that Remote Management is enabled under >> ADVANCED >> Advanced Setup >> Remote Management?
  2. What port is set in Remote Management settings under >> ADVANCED >> Advanced Setup >> Remote Management?

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + RBS750, AP Mode, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50, Router Mode, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 16 of 24
kfkchatt
Aspirant

Re: VPN

Ok i will try this tonight.  I will update in the morning.  Thanks for everyone's help.

Message 17 of 24
kfkchatt
Aspirant

Re: VPN

Okay so successfully updated satelites and router to latest firmware.  Still getting the same errors as  i did before.                                                      

Thu Mar 07 11:39:07 2019 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.
Thu Mar 07 11:39:18 2019 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this

Message 18 of 24
kfkchatt
Aspirant

Re: VPN

Okay so successfully updated satelites and router to latest firmware.  Still getting the same errors as  i did before.                                                      

Thu Mar 07 11:39:07 2019 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.
Thu Mar 07 11:39:18 2019 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this

Message 19 of 24
kfkchatt
Aspirant

Re: VPN

Remote management now works though

Message 20 of 24
kfkchatt
Aspirant

Re: VPN

Looking for any suggestions.  Thanks ahead of time.

Message 21 of 24
ekhalil
Master

Re: VPN

Great that Remote Management works now.

For the VPN access, have you tried from a Smart Phone? The certificate issues are usually not seen in Smart Phones.

For VPN from computer it's a bit more complicated with certificates, please have a look at this post: https://community.netgear.com/t5/Orbi/OpenVPN-warning-No-server-certificate-verification-method-has/...

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + RBS750, AP Mode, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50, Router Mode, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 22 of 24
kfkchatt
Aspirant

Re: VPN

Ok great no more Server Cert errors or no auth errors.  When i check log after it says connected the log says enter management password. 

Message 23 of 24
ekhalil
Master

Re: VPN


@kfkchatt wrote:

......  When i check log after it says connected the log says enter management password. 


Sorry, whick logs?

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + RBS750, AP Mode, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50, Router Mode, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 24 of 24
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