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Re: What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

DWMREG
Initiate

What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

What login do you use for the ORBI app on iOS for ipad and iphone? 

 

I've tried my netgear account email and password and I get errors and i'm not able to login. Obvisouly the email password combo work otherwise I would not be on here typing this or be able to log into the mynetgear site. 

 

So whats the @#$@#$@# deal? What login are we supposed ot use in the stupid app?

Message 1 of 12

Accepted Solutions
theBrick89
Star

Re: What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

I faced the same issue on my iPad while the same app was working fine on my iPhone.

whenever I tried to log in on Orbi App, it loads and go right back to the same log-in screen with ID and Password field.

If it is the same case, I highly recommend you to delet the app and re-download and install it from the app store. 

That was the only solution worked in my case.

 

Hope this help you to resolve issue. 

View solution in original post

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 11 of 12

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Talk2Mike
Apprentice

Re: What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

The App is asking you for the password you use to log into the router. Or at least that is what I have been entering!

ISP BT (UK) | VDSL Modem (HG-612) | Orbi RBK753
Message 2 of 12
DWMREG
Initiate

Re: What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

incorrect.

 

I log into the router with admin as user and a password.

 

The stupid app is asking for email and password. So I tried using my netgear web site account information email and password. I get this error:

 

"an error has occured. try again."

Message 3 of 12
Kevil627
Aspirant

Re: What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

Same here. Why?
Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 4 of 12
FURRYe38
Guru

Re: What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

I would post about this in the Orbi forum:

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 5 of 12
ChristineT
Admin

Re: What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

Good afternoon Orbi Community!!

 

@DWMREG  and @Kevil627 ,

 

I just tested this with my Orbi system and was able to log into the Orbi App with the router's admin username and password without being prompted for an email address and password. Can either of you confirm this is still an issue for you so I can investigate further?

 

Many thanks,

ChristineT

Message 6 of 12
Kevil627
Aspirant

Re: What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

Yes, still facing same issue. No login available aside from email address. And no matter how many times I reset the password, it returns an error. See attached pic plz.
Message 7 of 12
FURRYe38
Guru

Re: What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

I would make contact with NG support regarding this.

@Blanca_O 


@Kevil627 wrote:
Yes, still facing same issue. No login available aside from email address. And no matter how many times I reset the password, it returns an error. See attached pic plz.

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 8 of 12
Blanca_O
NETGEAR Moderator

Re: What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

Hi @Kevil627

 

I have checked your email address and system shows that device is registered on that email address. Kindly uninstall the app (totally delete it) and install it again. 

 

Regards, 
Blanca 
Community Team

Message 9 of 12
Blanca_O
NETGEAR Moderator

Re: What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

Hi @Kevil627

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards, 
Blanca 
Community Team

 

Message 10 of 12
theBrick89
Star

Re: What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

I faced the same issue on my iPad while the same app was working fine on my iPhone.

whenever I tried to log in on Orbi App, it loads and go right back to the same log-in screen with ID and Password field.

If it is the same case, I highly recommend you to delet the app and re-download and install it from the app store. 

That was the only solution worked in my case.

 

Hope this help you to resolve issue. 

View solution in original post

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 11 of 12
FURRYe38
Guru

Re: What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

Thanks for confirming that it works. 

Enjoy. Smiley Wink


@theBrick89 wrote:

I faced the same issue on my iPad while the same app was working fine on my iPhone.

whenever I tried to log in on Orbi App, it loads and go right back to the same log-in screen with ID and Password field.

If it is the same case, I highly recommend you to delet the app and re-download and install it from the app store. 

That was the only solution worked in my case.

 

Hope this help you to resolve issue. 


 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
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