Re: Wifi drop

robgardien · ‎2019-12-20

I am having Wi-Fi dropouts with my Orbi configuration. I have the following setup:

- RBR40 router in AccessPoint mode

- RBW30 Wall Sattelite with 5G backhaul

- RBS20 Sattelite with wired backhaul

I have done some reserach in this forum as well as google. I tried the following steps but they did not help:

-Try enabling Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settings

-Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

-Rebooting by unplug for 5 minutes and turn off the power button on the router.

- Changing the Transmit Power Control to 75%

- Change Preamable Mode to Long Preamable

I work in IT so I als enabled telnet to change the 5G Wifi SSID but that didn't help. I have no clue to as why my WiFi on my phone is dropping. Please help!

What FW is currently loaded? V2.3.5.30
What is the Mfr and model# of the ISP modem the NG router is connected too? Mikrotik router
Is the Orbi system operating in Router or AP mode? AP mode with 2 sattelites

What is the size of your home? Sq Ft? 1000

What channels are you using? Auto? I am manually set to 1 for 2.4ghz and 48 for 5ghz.
Any Wifi Neighbors near by? If so, how many? 8 different networks by me.
What WPA security modes are you using? WPA2-PSK [AES]

FURRYe38 · ‎2019-12-20

What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

Any Wifi Neighbors using same channels?

If you turn OFF the RBS and RBW leaving just the RBR wifi running, do you still experience this wifi drop?

@robgardien wrote:
I am having Wi-Fi dropouts with my Orbi configuration. I have the following setup:

- RBR40 router in AccessPoint mode
- RBW30 Wall Sattelite with 5G backhaul
- RBS20 Sattelite with wired backhaul

I have done some reserach in this forum as well as google. I tried the following steps but they did not help:
-Try enabling Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settings
-Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
-Rebooting by unplug for 5 minutes and turn off the power button on the router.
- Changing the Transmit Power Control to 75%
- Change Preamable Mode to Long Preamable

I work in IT so I als enabled telnet to change the 5G Wifi SSID but that didn't help. I have no clue to as why my WiFi on my phone is dropping. Please help!

What FW is currently loaded? V2.3.5.30
What is the Mfr and model# of the ISP modem the NG router is connected too? Mikrotik router
Is the Orbi system operating in Router or AP mode? AP mode with 2 sattelites

What is the size of your home? Sq Ft? 1000

What channels are you using? Auto? I am manually set to 1 for 2.4ghz and 48 for 5ghz.
Any Wifi Neighbors near by? If so, how many? 8 different networks by me.
What WPA security modes are you using? WPA2-PSK [AES]

robgardien · ‎2019-12-21

Removing the 2 sattelites did not work, now testing with one sattelite connected. Any other suggestions? Thank you for your help

FURRYe38 · ‎2019-12-21

Manually download v2.5.1.8 FW for the system. Unpack the files, then manually update the RBSs first, then the RBR lastly. Factory reset the entire system. Walk thru the setup wizard. I would not add the RBS just yet. Just setup the RBR and see if the RBR changed behavior with the wifi drop. Does it still happen or no?

robgardien · ‎2019-12-21

I am unable to update the firmware to that version, because that version applies to the RBR50 or RBS50 and my router is a RBR40 and my sattelites are also not of the type RBS50. I get an incompatibility error so is there a version of that firmware for my setup? Thank you for your help

mynameisjohnj · ‎2019-12-22

Just to chime in - I'm having no end of problems with a similar setup (RBR40 with 3 RBS20 satellites.) I can't seem to get a stable connection for more than a few minutes without a drop.

I've updated to the 2.3.5.34 firmware version but still have no luck. Things were working fine for the first 4 months of owning the Orbi, but one day it was like someone flipped a switch and everything stopped working...

I haven't tried disabling the 2.4Ghz broadcast... it's disheartening to read that it didn't help your situation.

- John

robgardien · ‎2019-12-23

What firmware where u using when it was working fine ? I started with a RBR40 and a wall plug RBW30 and purchased the RBS20 hoping it would solve the problems, but it has never worked, even without the sattelites. The backhaul states a good connection both wired and wireless

robgardien · ‎2019-12-28

Does the WiFi drop With just the RBR40? What firmware where u using when it was working fine?

robgardien · ‎2019-12-28

Yes it still drops, i cant find that version for the RBR40

FURRYe38 · ‎2020-01-08

Any progress on this?

robgardien · ‎2020-01-09

No unfortunately no progress, the dropouts have become less frequently to occur but my phone still disconnects after a certain period of time

mynameisjohnj · ‎2020-01-15

Same with me, by the way. Stability when stationary is spotty. When moving from room to room I'm guaranteed a dropout.

FURRYe38 · ‎2020-01-15

I would file a support ticket and get more help from NG support. Ask about an RMA as well.

https://www.netgear.com/mynetgear/registration/login.aspx

@robgardien wrote:
What firmware where u using when it was working fine ? I started with a RBR40 and a wall plug RBW30 and purchased the RBS20 hoping it would solve the problems, but it has never worked, even without the sattelites. The backhaul states a good connection both wired and wireless