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Will not connect satellites

Frustrated60
Aspirant

Will not connect satellites

The base will not find the satellites
Message 1 of 7
Mstrbig
Master

Re: Will not connect satellites


@Frustrated60 wrote:
The base will not find the satellites

It's the other way around. After you configure your Orbi router (base), using the app, you then configure your satellite, using the app.

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!
Message 2 of 7
Frustrated60
Aspirant

Re: Will not connect satellites

I have tried to use the app multiple times and a message comes up that read "would you like to connect to Orbi 18" i click yes and the next message pops up and say Unable to connect to Orbi30 would you like to try again"

 

Message 3 of 7
Mstrbig
Master

Re: Will not connect satellites

Let's start with what Orbi router and satellite do you have?

Factory reset bot the router and satellite and start fresh..

It's a very simple task if you follow the app's instructions and start out by rebooting your ISP modem

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!
Message 4 of 7
Frustrated60
Aspirant

Re: Will not connect satellites

thoughts?

just factory reset the base (router).

 

Message 5 of 7
Mstrbig
Master

Re: Will not connect satellites

When you say base router you mean Orbi?

The base router, sas you call it, will lose all settings and factory reset, like out of the box. You may as well reset the satellite as well, as there is nothing really lost.

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!
Message 6 of 7
Frustrated60
Aspirant

Re: Will not connect satellites

working on rebooting


@Mstrbig wrote:

When you say base router you mean Orbi? yes

The base router, sas you call it, will lose all settings and factory reset, like out of the box. You may as well reset the satellite as well, as there is nothing really lost.


 

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