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Tutor

after FW 1.4.0.16 loosing satellite

Hello,after upgrade firwmare to 1.4.0.16 to unite Satellite.Solid white and green flash.Ping 192.168.1.1 works,not web interface,not connection to RBR50.

Sorry me for my clumsy english.

Please help me.

Thank you

Message 1 of 20
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NETGEAR Moderator

Re: after FW 1.4.0.16 loosing satellite

Hello Drobicek

 

So after you upgraded the unit to 1.4.0.16 the satellite will not connect to the base? Have you tried to press the sync button on both units? Have you tried bringing the satellite closer to the base? You may even need to factory reset the unit after doing the Firmware upgrade.

 

DarrenM

Message 2 of 20
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Tutor

Re: after FW 1.4.0.16 loosing satellite

Hello DarrenM,

yes I've tried everything you write and much more, and nothing.

 

thanks

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 3 of 20
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NETGEAR Moderator

Re: after FW 1.4.0.16 loosing satellite

Hello DroBicek

 

I would suggest contacting support they will be able to troubleshoot the issue with you.

 

https://www.netgear.com/support/contact

 

DarrenM

Message 4 of 20
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Apprentice

Re: after FW 1.4.0.16 loosing satellite

I too am having this issue with latest firmware, particularly once I change Orbi from Router to AP Mode. Opened a ticket with Netgear. Is being escalated to Engineering.
Message 5 of 20
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NETGEAR Employee Retired

Re: after FW 1.4.0.16 loosing satellite

New firmware v1.4.0.18 has just been released: http://kb.netgear.com/000036450/RBR50-RBS50-Firmware-Version-1-4-0-18


Please try that.

Message 6 of 20
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Apprentice

Re: after FW 1.4.0.16 loosing satellite

.18 no better. Satellite connects to router fine during default setup in router mode. However the moment the router switched to AP Mode and setting applied, the satellite no longer able to sync to the main unit even if only a few feet away.

A couple days away from returning my Orbi and sticking with my bulletproof Open-Mesh setup.
Message 7 of 20
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Tutor

Re: after FW 1.4.0.16 loosing satellite

Hello

I complained and got a new one.
After the automatic upgrade to v1.4.0.18 everything is fine in AP mode.

Old FW is problem,please upgrade new FW.

Thanks all and very love, no war.

Message 8 of 20
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Apprentice

Re: after FW 1.4.0.16 loosing satellite

Unfortunately v1.4.0.18 did not resolve this issue for me in AP Mode. Main unit and satellite do not sync. Satellite continues to flash white and never turns blue.
Message 9 of 20
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Apprentice

Re: after FW 1.4.0.16 loosing satellite

My support ticket has been escalated to Tier 2 Orbi support engineers. Netgear has been highly engaged and actively working with their Orbi engineers to address this issue. This should help others experiencing same issue.
Message 10 of 20
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Apprentice

Re: after FW 1.4.0.16 loosing satellite

Netgear Tier 2 support has issued an RMA to replace the satellite unit. Believed to be faulty hardware. Will report back upon receipt of replacement unit.
Message 11 of 20
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Tutor

Re: after FW 1.4.0.16 loosing satellite

Hello,

This is good news, I think that I also had a defective unit.

Good luck and Happy Christmas from Czech Republic in europe

Message 12 of 20
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Apprentice

Re: after FW 1.4.0.16 loosing satellite

Discovered something useful for those who have sophisticated home network security such as Sophos UTM. When Orbi is setup in AP Mode, the satellite will fail to sync with the main unit if ICMP packets back to the gateway are either being dropped or blocked. Once I allowed internal network ICMP packets to be sent to my gateway device, the satellite immediately synced with the main/router unit in AP Mode.

This should be shared with Netgear Tier 2 support.
Message 13 of 20
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Re: after FW 1.4.0.16 loosing satellite

Have you upgraded the router and satallitie(s) to 1.4.0.18?  I thought I had done that and discovered I had only upgraded the base station.  Apparently you can only upgrade one physical device at a time.

 

And interestingly the release notes specifically mention keeping satallites in sync.

 

Below are links for both base station and satillite updates.

 

 

RBR50 - http://www.downloads.netgear.com/files/GDC/RBK50/RBR50-V1.4.0.18.zip

RBS50 - http://www.downloads.netgear.com/files/GDC/RBK50/RBS50-V1.4.0.18.zip

 

Here is a link to the download center generally -

 

 

http://downloadcenter.netgear.com

Message 14 of 20
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Tutor

Re: after FW 1.4.0.16 loosing satellite

There is now a newer version V1.4.0.34

It appears that the issue may have been with the status lights, not with the actual sync capability. I discovered this by accident when I unplugged the satellite to add a surge protector. Even though the light turned 'magenta' (pink) after the satellite rebooted, my desktop PC immediately had internet access via the ethernet connection to the satellite. Tested on speedtest.net and got 120.62 download and 6.33 upload. Obviously, it had perfect connectivity to the router, just didn't have the correct color light. http://www.downloads.netgear.com/files/GDC/RBK50/RBS50-V1.4.0.34.zip solved the issue

Message 15 of 20
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Initiate

Re: after FW 1.4.0.16 loosing satellite

Bought the ORBI with one satellite two weeks ago and have not had a single day when the wifi has not dropped. Have tried everything that I could find on all the forums. Tried both router and AP modes, FW upgrade, resetting, restarting, fixed IP mode, DHCP.....you name it.....

 

Getting tired and just about to lose it.....

 

The main unit loses connection, satellite loses connection....and now the main unit is on staedy magenta light...very disappointed Netgear could release a product with so much of unresolved mess.

Message 16 of 20
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Tutor

Re: after FW 1.4.0.16 loosing satellite

What version are you on?

Message 17 of 20
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NETGEAR Moderator

Re: after FW 1.4.0.16 loosing satellite

Hello ssharma_aki

 

I would suggest contacting Netgear support could be a issue with the unit.

 

https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic

 

DarrenM

Message 18 of 20
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Initiate

Re: after FW 1.4.0.16 loosing satellite

Now on 1.8.0.6

Message 19 of 20
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Tutor

Re: after FW 1.4.0.16 loosing satellite

That is the latest I agree with DarrenM, you need to contact support.

Message 20 of 20
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