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Aspirant
Posts: 4
Registered: ‎2017-01-06

blocker live chat while gaming

Hello. Our new Orbi system is working great so far. We now have connectivity all over the property. The only complaint my son has is he can no longer live chat while gaming. We replaced a previous Nertgear router and that is all we changed. So when he is playing with internet friends the latest shoot-em up game, he can't chat live with them as he did with the previous Netgear. Is there some kind of security setting thsat must be changed? Thanks

NETGEAR Moderator
Posts: 4,632
Registered: ‎2015-06-15

Re: blocker live chat while gaming

Hello Nike 

 

You may need to do some port forwarding for your sons gaming device just google xbox or Ps4 port forwarding and you should be able to find the correct ports to open.

 

DarrenM

Aspirant
Posts: 4
Registered: ‎2017-01-06

Re: blocker live chat while gaming

Thanks we will loook for that. We did get a response from Netgear but they did not know right away. I would think this would be a common request. We'll let you know how it goes. Thanks!

Aspirant
Posts: 4
Registered: ‎2017-01-06

Re: blocker live chat while gaming

The PS4 game is called Overwatch and the port forwarding did not resolve the problem. We still have no live voice chat. Due to the Best Buy return policy, we have to fix this by Saturday afternoon or we'll have to return it. We'll try again tomorrow

NETGEAR Moderator
Posts: 4,632
Registered: ‎2015-06-15

Re: blocker live chat while gaming

Hello Nike

 

Here are all the ports I found on play stations website to port forward did you do all of these?

 

  • TCP: 80, 443, 3478, 3479, 3480
  • UDP: 3478, 3479

USB or Bluetooth Headsets

  • TCP Port: 80
  • UDP Ports: 6000 - 7000, 50000, 10070

DarrenM

Aspirant
Posts: 4
Registered: ‎2017-01-06

Re: blocker live chat while gaming

Hello. Thanks for your reply. I was on the phone for quite some time and those port numbers look familiar to me. We also got a few more from the game developer. We'll try it again tonight. My problem is the Best Buy return policy expires this coming Saturday. If we can't get it to work by then I have to return it. I don't remember having this much of a problem when we had this running on the previous Netgear Rangemax. Not at all.

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