Reply

Re: can't login as admin after firmware update

MaartenVerv
Aspirant

can't login as admin after firmware update

Hello, 

last week a did a firmware update of my Orbi RBK 50.

The update was successfull but after the update i can't log in anymore at orbilogin.com with my admin.

I'm 100% sure that my password is correct. Is there anyway to resolve this?

thanks in advance.

greetings,

Maarten

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 12
vajim
Master

Re: can't login as admin after firmware update


@MaartenVerv wrote:

Hello, 

last week a did a firmware update of my Orbi RBK 50.

The update was successfull but after the update i can't log in anymore at orbilogin.com with my admin.

I'm 100% sure that my password is correct. Is there anyway to resolve this?

thanks in advance.

greetings,

Maarten


Perform a factory reset 

Message 2 of 12
MaartenVerv
Aspirant

Re: can't login as admin after firmware update

but then i loose all of my config ... right?

Message 3 of 12
vajim
Master

Re: can't login as admin after firmware update


@MaartenVerv wrote:

but then i loose all of my config ... right?


yes...unless you saved the file.

 

 

Message 4 of 12
MaartenVerv
Aspirant

Re: can't login as admin after firmware update

no i did not save the config Smiley Sad

i'm wondering how a firmware update can break the possibility of an admin to login in ... that's sounds to me like a huge bug

Message 5 of 12
FURRYe38
Guru

Re: can't login as admin after firmware update

Can't access 192.168.1.1 or try a different browser? 


@MaartenVerv wrote:

Hello, 

last week a did a firmware update of my Orbi RBK 50.

The update was successfull but after the update i can't log in anymore at orbilogin.com with my admin.

I'm 100% sure that my password is correct. Is there anyway to resolve this?

thanks in advance.

greetings,

Maarten


 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 6 of 12
vajim
Master

Re: can't login as admin after firmware update


@MaartenVerv wrote:

no i did not save the config Smiley Sad

i'm wondering how a firmware update can break the possibility of an admin to login in ... that's sounds to me like a huge bug


with NG all things are possible...then there is COVID

Message 7 of 12
Wire1852
Apprentice

Re: can't login as admin after firmware update

Have you tried a simple reboot (unplug devices then replug devices) on your Orbi devices before doing all the suggestions flowing from this forum? After the reboot try logging in again.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 8 of 12
Blanca_O
NETGEAR Moderator

Re: can't login as admin after firmware update

Hi @MaartenVerv

 

Kindly try logging in via the Orbi app and check if it will accept your admin password. 

 

Regards,
Blanca
Community Team

Message 9 of 12
MaartenVerv
Aspirant

Re: can't login as admin after firmware update

thanks for the suggestion but it din't help ... still can't login 

Message 10 of 12
MaartenVerv
Aspirant

Re: can't login as admin after firmware update

The Orbi app won't let me in also ... still the message that my password is wrong

Message 11 of 12
vajim
Master

Re: can't login as admin after firmware update


@MaartenVerv wrote:

The Orbi app won't let me in also ... still the message that my password is wrong


Factory reset 

Message 12 of 12
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