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change of Orbi ownership

sak1
Luminary

change of Orbi ownership

I am giving my orbi system to my son for his new apartment.  I deactivated the orbi from my account and installed the orbi at his place, but now when he tries to register it under his name it says that the serial number is already active and it won't let him proceed with the installation.  It has been about 18 hours since I deactivated the Orbi in MyNetgear.com account.  I have read the Orbi owners manual from cover to cover and can find no information on how to deal with this problem.  

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 4
walkerx
Luminary

Re: change of Orbi ownership


@sak1 wrote:

I am giving my orbi system to my son for his new apartment.  I deactivated the orbi from my account and installed the orbi at his place, but now when he tries to register it under his name it says that the serial number is already active and it won't let him proceed with the installation.  It has been about 18 hours since I deactivated the Orbi in MyNetgear.com account.  I have read the Orbi owners manual from cover to cover and can find no information on how to deal with this problem.  


see this thread

Message 2 of 4
FURRYe38
Guru

Re: change of Orbi ownership

I recommend you phone contact NG support and ask for help regarding this.


@sak1 wrote:

I am giving my orbi system to my son for his new apartment.  I deactivated the orbi from my account and installed the orbi at his place, but now when he tries to register it under his name it says that the serial number is already active and it won't let him proceed with the installation.  It has been about 18 hours since I deactivated the Orbi in MyNetgear.com account.  I have read the Orbi owners manual from cover to cover and can find no information on how to deal with this problem.  


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and RBK752 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 3 of 4
Blanca_O
NETGEAR Moderator

Re: change of Orbi ownership

Hi @sak1

 

Please PM me your name, email address and device serial number. 

 

Regards,
Blanca
Community Team

 

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