change password on RBR40. Message I receive is that I am not logged in yet I can get on the internet

[Cpa-10]

Model number is RBR40

[FURRYe38]

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

Where are you receiving this message? PC or mobile device? 

Web browser? 

[Blanca_O]

Hi @Cpa-10

Welcome to NETGEAR Community! 

We would like to assist you with your concern. Please provide the information asked by @FURRYe38. A screenshot of the error message would be helpful. 

Regards, 
Blanca 
Community Team