dropped phone calls on voice over wifi

Question

My wife and I both have Motorola phones (mine is a G6). I have had the original Orbi for a few years. We moved from Verizon to T-Mobile a few years ago and got these phones. We are in a poor reception area so we use wifi for our calls. I can't remember when it started, but both of us are losing calls and/or have calls fade in and out.

Any ideas on what could be causing it? Anything in the Orbi settings? I tried turning off daisy chain (I have 2 satellites) and fast roaming. Firmware is V2.5.1.8

plemans · Answer

Try updating to the 2.5.1.32 firmware for the router and satellites. Make sure to update the satellites first.&nbsp;What modem/gateway is it connected to?&nbsp;

LewBob · Answer

Thanks for the quick response. I upgraded firmware last night. No luck. Sitting at the kitchen island today, with a terrific, line of sight, connection to the router I made a call. The person on the other end couldn't hear me and he was breaking up. I tried again, same thing. I turned off wifi and made the call again and it worked fine.

We are with Century link with a Zyxel modem.

plemans · Answer

which zyxel modem?&nbsp;And something to check is what api server you're using for the wifi calling. I've had the wrong server set on my phone for the wifi calling and it wouldn't work.&nbsp;

LewBob · Answer

I have the C1100Z. I just remembered a change I made to the system this winter. I was not using the second satellite and had the first satellite hardwired in my living room as I had already run a cable there. I didnt; need the second satellite to get great coveerage all over the house.I put in a some POE cameras on my garage and porch, installed a POE switch in the garage to power the cameras and put the 2nd sat. next to the switch. I then ran cable to the switch and from there to the satellite. (That way I didn't have to run cables all the way to the POE recorder). I disconnected the ethernet cable in the living room to clean things up. I just hooked that cable back up in the living room in case that had anything to do with it.I wondered if the phone was having trouble deciding which of the Orbi units to connect to. That is why I turned off fast roaming when this problem started up. BTW, data over the interent to the phone works fine everywhere in the house.Today I changed the phone to use T-mobile network as preferred over the wifi.

LewBob · Answer

How do you choose the server on the phone?&nbsp;&nbsp;

Forum Discussion

dropped phone calls on voice over wifi

9 Replies