Reply

facetime freeze on satelites

dgarbacz
Aspirant

facetime freeze on satelites

when using facetime on the secondary sateliite units after 5 min the unit completely freezes and the phone or ipad becomes useless. nothing will work. 

they are both rbk50 as well. 

this happens every time. 

please help

i am also mad at netgear for not having supprt past 90 days. 

i suspect this will be last product from them. 

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 12
FURRYe38
Guru

Re: facetime freeze on satelites

What FW version are you using? Give the Beta a try at the top of this forum thread there is a link.

 

What iOS are the devcies using?

What channels are you using?

What security modes are you using? Try WPA2 and AES only.

Disable IPv6, MIMO, Daisy Chaing and Fast Roaming if you have these features and try facetime.

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 2 of 12
dgarbacz
Aspirant

Re: facetime freeze on satelites

thanks, the controls via the orbi app are virtually non extistant. FV 2.1.1.18 which unit claims is the latest.

it only happens on the satelites.
using wpa2-psk the only option

there is noncontrol i can see for your other suggestions.

my multiple iphones and ipads are all running the current ios .
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 3 of 12
FURRYe38
Guru

Re: facetime freeze on satelites

If you have the 50 series system, please try the beta:

https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/td-p/1533584/jump-to/first-unread-m...

 

Factory reset on both router and Satellite and set up from scratch.

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 4 of 12
dgarbacz
Aspirant

Re: facetime freeze on satelites

i downloade d the manual updates, but got message " failure, the software is not correct" when i tried to upload it to router. 

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 5 of 12
FURRYe38
Guru

Re: facetime freeze on satelites

You do have a RBK50 series router with the RBS50 Satellite correct? 

 "If you have a kit that includes a different hardware product (including RBK52W, RBK40 series or RBK30 series) or a RBK50 or RBK53 with an add-on satellite (RBS40, RBW30), please hang tight.  We’re not quite done with it yet, but will update this thread when it’s ready."

 

Try using IE11 or FF browser and be sure your ethernet cable connected to the router and satellite when donig the upgrade. Do not use wireless. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 6 of 12
dgarbacz
Aspirant

Re: facetime freeze on satelites

using chrome for browser. and  wired. 

 

not sure what "using IE11 or FF browser" is?

 

i did turn off daisy chain. 

 

many thanks, d

 

 

 

Message 7 of 12
dgarbacz
Aspirant

Re: facetime freeze on satelites

ok, finally got the updates to install. will test, thanks d 

Message 8 of 12
FURRYe38
Guru

Re: facetime freeze on satelites

IE11 is Internet Explorer 11 and FF is FireFox browsers. use these for updating FW if you have the required model.

 

Disable MIMO and Beamforming and test as well. Facetime shouldn't freeze. Doesn't with my iPhone 6sP.

 

 

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 9 of 12
dgarbacz
Aspirant

Re: facetime freeze on satelites

my whole orbi system freezes every facetime call over 20min . only a full reset helps. i hate it.
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 10 of 12
dgarbacz
Aspirant

Re: facetime freeze on satelites

and i did all the above suggestions with no improvement.
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 11 of 12
FURRYe38
Guru

Re: facetime freeze on satelites

@DarrenM

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 12 of 12
Top Contributors
Discussion stats
  • 11 replies
  • 1406 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E