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Aspirant

fail to setup

I just bought a new system, tried to setup through ORBI app.  It was successful only for split second, then back to offline.

I had a RB50 before, it had same problem after a power failure, I was not able to make it stay online.  That is why I bought a new system, but the problem still there. Please help!!

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 7

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Guru

Re: fail to setup

Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111

View solution in original post

Message 4 of 7

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Guru

Re: fail to setup

What modem are you connecting to? 

Are you going modem------>router------>devices? or is there something else in the link?

Where in the process is it failing? You say it was successful for a minute and then back offline.

how do you know its offline? Are your devices connecting and then saying no internet? What exactly is going on?

have you tried going through setup using the browser and hardwiring to the orbi with a pc?

If this is the 2nd system with this issue, I'd probably be looking at the modem and cabling. Potentially you got 2 bad systems but more likely, something else was the original culprit. 

CAX80->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 2 of 7
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Aspirant

Re: fail to setup

I used the ORBI APP setup through my iphone, It went succefully but only for split second from online to offline.

From the ORBI app it tells you the staus, I was so happy to see it connected successfully, but next second it says offline again.

I am using ATT 5268AC.  I still can get emails but only limitted internet access. I still can watch utube but not netflix!!!??

I will call my modem service tomorrow.

 


@plemans wrote:

What modem are you connecting to? 

Are you going modem------>router------>devices? or is there something else in the link?

Where in the process is it failing? You say it was successful for a minute and then back offline.

how do you know its offline? Are your devices connecting and then saying no internet? What exactly is going on?

have you tried going through setup using the browser and hardwiring to the orbi with a pc?

If this is the 2nd system with this issue, I'd probably be looking at the modem and cabling. Potentially you got 2 bad systems but more likely, something else was the original culprit. 


 

Message 3 of 7
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Guru

Re: fail to setup

Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111

View solution in original post

Message 4 of 7
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Guru

Re: fail to setup

Just like @FURRYe38 explained. You're in a double nat. Follow the directions that were provided and it should work fine. 

CAX80->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 5 of 7
Aspirant

Re: fail to setup

Thanks, that is exactly what happened. My son recommand to use a app 1.1.1.1 to make the  problem  away.

But after you explained to me I understand better, Thank you again!!

Message 6 of 7
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Guru

Re: fail to setup

Enjoy. Smiley Wink


@golfbridge wrote:

Thanks, that is exactly what happened. My son recommand to use a app 1.1.1.1 to make the  problem  away.

But after you explained to me I understand better, Thank you again!!


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 7 of 7