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have new internet service and ORBI is asking for permission to many sites

SBBL
Aspirant

have new internet service and ORBI is asking for permission to many sites

I live in Lincoln Ne, just switched from Spectrum to Allo internet and signing in to sites asks for permission, not successful in making that happen. It's asking for serial number of router then user id and password which Netgear signin doesn't work. Help

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 6
FURRYe38
Guru

Re: have new internet service and ORBI is asking for permission to many sites

What FW is currently loaded?
What is the Mfr and model# of the IP modem the Orbi is connected too?

How is the Orbi system configured? Router mode or AP mode?

How are you connected to the Oribi? Wired or wireless? 

Do other devices see the same problem with these sites? 

Did you configure any access controls? IF not, the Orbi will not be asking for permissions to access web sites normally. 

Message 2 of 6
SBBL
Aspirant

Re: have new internet service and ORBI is asking for permission to many sites

This is message i get, see attached screenshot.

What FW is currently loaded? just loaded new version in attempt to resolve.
What is the Mfr and model# of the IP modem the Orbi is connected too? Cant say as is covered by sticker from Allo which states do not remove.

How is the Orbi system configured? Router mode or AP mode? What ever is default as I haven;t changed, would imagine router.

How are you connected to the Oribi? Wired or wireless? wired

Do other devices see the same problem with these sites? No just desktop computer

Did you configure any access controls? IF not, the Orbi will not be asking for permissions to access web sites normally. 

 

Message 3 of 6
FURRYe38
Guru

Re: have new internet service and ORBI is asking for permission to many sites

"Do other devices see the same problem with these sites? No just desktop computer" This is only on the desktop PC, then something on the PC maybe causing the problem. 


Try a different browser, IE11, FF or Opera.

Message 4 of 6
SBBL
Aspirant

Re: have new internet service and ORBI is asking for permission to many sites

I take that back. My phone says it is connected to wifi and I can manage my security system which is linked to the ORBI however phone also tells me I am not connected also

Message 5 of 6
FURRYe38
Guru

Re: have new internet service and ORBI is asking for permission to many sites

Can you still get internet access to other sites with other devices?

 

What IP address is the Orbi getting from the ISP modem? ##.##.###.###? or a 192, or maybe a 10 or 172.something?

 

Message 6 of 6
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