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i have a device being blocked but not in my device listing

shashinka
Aspirant

i have a device being blocked but not in my device listing

i have the orbi RBR40 wireless mesh router and app. I have a device being blocked. its not in my device list... when i open a page it says blocked.. 

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shashinka
Aspirant

Re: i have a device being blocked but not in my device listing

i had to go into the web version of the controls to find it. The iiphone app didn't have the device listed.

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CrimpOn
Guru

Re: i have a device being blocked but not in my device listing


@shashinka wrote:

i have the orbi RBR40 wireless mesh router and app. I have a device being blocked. its not in my device list... when i open a page it says blocked.. 


It would help to know which "page" says the device is blocked. (The Orbi web interface Attached Devices page, or on the Advanced Tab, Security->Access Control)

 

Is Access Control "on" or "off"?

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shashinka
Aspirant

Re: i have a device being blocked but not in my device listing

It’s the actual device being blocked that has that message whenever I try to go to a website
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CrimpOn
Guru

Re: i have a device being blocked but not in my device listing


@shashinka wrote:
It’s the actual device being blocked that has that message whenever I try to go to a website

How is this Orbi being managed? (web interface or Orbi "app")

My first step would be to open a web browser to http://orbilogin.net, login with the web credentials ("admin" and the administrative password) and open Attached Devices.  If this page has a notice at the top "Access Control Turned On", I would navigate to the Advanced Tab, Security, Access Control and set access control to off.  (I believe the router will restart.)

Message 4 of 5
shashinka
Aspirant

Re: i have a device being blocked but not in my device listing

i had to go into the web version of the controls to find it. The iiphone app didn't have the device listed.

Message 5 of 5
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