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iOS Connectivity Issue

I've seen old threads on this but haven't seen a solution yet.  I contacted help desk on this in May but never received a response. My iPad keeps intermittently getting disconnected. Earliest thread I saw on this was in January and figured there would be a fix after 6 months or at least a forecasted date when a fix might be released

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 1 of 7

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NETGEAR Moderator

Re: iOS Connectivity Issue

Hello Everyone

 

We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

 

https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

 

If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

 

http://www.netgear.com/support/contact.aspx

 

Thanks

DarrenM

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Message 7 of 7

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Luminary

Re: iOS Connectivity Issue

This is a known issue, hope the Beta Firmware being tested addresses this has been going on and well known since the very first Firmware.

Message 2 of 7
Guide

Re: iOS Connectivity Issue

I've only had my system for 2-3 weeks, and I have a 6s Plus, a 6s, and an iPad on my local network.

 

I was running the .20 public release, which did have some periodic iOS dropouts. But now running the 1.12.0.16 beta (installed 2 days ago), and I'm no longer seeing iOS issues (at least that I've specifically noticed).  I'm still seeing a few android dropoffs, but not like with the .20 release - it's gotten much better.

Message 3 of 7
Aspirant

Re: iOS Connectivity Issue

According to Netgear Support, when I opened my ticket a couple of weeks ago, this is not a known issue.

They had me disconnect my satellite, which seems to have worked. We'll see what happens next. If they can't get it fixed soon, it's going back to Amazon.

Message 4 of 7
Tutor

Re: iOS Connectivity Issue

I have 5 iPhones (2 x 6s Plus, 6s, 2 x SE) on my orbi routher and have no drop out issues. I also MacBooks, Windows, PCs, Chromebooks and Sonos and have not had any drop out issues. Been running the Orbi since February 2017.

 

While my Orbi eperience has been good constnatly reading about these types of network and performance issues makes it hard for me to recommend the product. It would be helpful to get some definitive communication from Netgear about the nature of these problems. The orbi system is an investment. Not a $50 throw away piece of hardware.

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 5 of 7
NETGEAR Moderator

Re: iOS Connectivity Issue

We do have a beta firmware that addresses the drop outs of devices if you would like to try it send me a PM.

 

DarrenM

Message 6 of 7
NETGEAR Moderator

Re: iOS Connectivity Issue

Hello Everyone

 

We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

 

https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

 

If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

 

http://www.netgear.com/support/contact.aspx

 

Thanks

DarrenM

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