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iPhone app shows remote router disconnected?

Internet is up
Using iPhone and latest app on lte it shows my router offline disconnected
I enabled remote access and default port
Latest firmware and app
Thoughts?
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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Guru

Re: iPhone app shows remote router disconnected?

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 2 of 5
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Sensei

Re: iPhone app shows remote router disconnected?


@ssgtweasel wrote:
Internet is up
Using iPhone and latest app on lte it shows my router offline disconnected
I enabled remote access and default port

Which "Remote Access" did you activate:

  • A feature in the Orbi "app" called Remote Access?, or
  • A feature in the Orbi web interface, Advanced Tab, Advanced Setup, Remote Management?

 

I love my Orbi.
Message 3 of 5
Highlighted

Re: iPhone app shows remote router disconnected?

Enabled remote management under advanced setup
I’ve seen my router online before latest firmware
I’ve factory reset since Kate’s router firmware
Can’t upload screen shot here for some error message
Message 4 of 5
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Sensei

Re: iPhone app shows remote router disconnected?


@ssgtweasel wrote:
Enabled remote management under advanced setup
I’ve seen my router online before latest firmware
I’ve factory reset since Kate’s router firmware
Can’t upload screen shot here for some error message

Some thoughts:

  • Remote Management under Advanced Setup is accessed using a web browser, pointed at the Orbi public IP address, and the default port number is 8443.  The Orbi "app" uses a path through the Netgear "cloud" into the Orbi router.  So, the iPhone app is never going to connect to the Orbi with this type of Remote Management.  A web browser on the iPhone should connect (although the iPhone screen is too small to display the Orbi web interface very well).
  • A "Factory Reset" clears all of the settings on the Orbi router, including Remote Management.  After a factory reset, the user has to (a) reload a configuration that has been saved previously, or (b) set up the entire Orbi from start, including activating Remote Management.
I love my Orbi.
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