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Re: is netgear on here? or just helpful people in a general forum?

cvin
Aspirant

is netgear on here? or just helpful people in a general forum?

i did not find a feedback page for netgear so did a chat to send feedback and the person sent me here and then hung up

 

i would like to know if netgear monitors these forums?

 

thank you

Message 1 of 11
vajim
Master

Re: is netgear on here? or just helpful people in a general forum?

Message 2 of 11
CrimpOn
Sensei

Re: is netgear on here? or just helpful people in a general forum?


@cvin wrote:

i would like to know if netgear monitors these forums?


The forums have users with the title "admin" and "moderator".  I have a sense that they may be employed by Netgear.  Occasionally they relay information.  But, as far as monitoring the forum.... I think not.

 

Netgear does not get rave reviews for customer support:

https://www.bbb.org/us/ca/san-jose/profile/internet-service/netgear-inc-1216-210357/customer-reviews 

https://www.trustpilot.com/review/www.netgear.dk 

 

Sometimes people use the forum as a place to vent their frustration, but I have never seen a response from Netgear.

I love my Orbi.
Message 3 of 11
cvin
Aspirant

Re: is netgear on here? or just helpful people in a general forum?

Thanks for the reply

Guess I won’t bother posting my feedback here and I will definitely go with a different brand next time

Disappointed netgear does not have a feedback page and doesn’t care about their customers

Wish Apple would get back in the router game
Message 4 of 11
CrimpOn
Sensei

Re: is netgear on here? or just helpful people in a general forum?

Apart from feedback about Netgear, is there a specific issue that perhaps people could help with?

Like many others, I had no issues until long after my 90 days of "complimentary support" had expired.

I was reluctant to purchase support from Gearhead, so I came to the forum and people offered several solutions.

I love my Orbi.
Message 5 of 11
cvin
Aspirant

Re: is netgear on here? or just helpful people in a general forum?

basically it has never worked on the iphone app for updating, not once

 

i set all my stuff for auto update and dont have to deal with this kind of thing ever but cannot figure out how to set auto update on here???

 

was able to go to the orbi/login and update it that way but still do not see anywhere to set it for automatic?

 

have a big problem with a company that does not want user input to improve their products, have to guess netgears main business is large business not individuals and they dont care about us

 

i would gladly have paid netgear $20-25 to do this for me so i did not waste an hour doing google searches for answers but the only option i could find for help is $90 for 6 months, my problem is not big enough to need to pay that much

 

it is just disappointing and i dont need to give a business like this my money and will not when i upgrade

 

i appreciate your help

Message 6 of 11
CrimpOn
Sensei

Re: is netgear on here? or just helpful people in a general forum?


@cvin wrote:

basically it has never worked on the iphone app for updating, not once

 

i set all my stuff for auto update and dont have to deal with this kind of thing ever but cannot figure out how to set auto update on here???


Updating Orbi firmware is one of the major areas of frustration.  When the product first came out (2016), Netgear silently pushed firmware updates in the middle of the night.  There were several instances of customers SCREAMING, "STOP DOING THIS." and Netgear switched to making the user resposible for updating firmware.

 

I can understand how Netgear came to believe that a smartphone "app" to manage WiFi routers was a necessity (a) to match other products, and (b) because so many customers no longer own computers with ethernet ports (or even computers at all).  MY view is that the Orbi "app" is a disaster.

  • It has no way to handle many of the Orbi options.
  • It has a history of "being wrong."
  • Firmware updates are really inconsistent.

The "good news" is that updating router firmware is not urgent.  Although routers often have firmware vulnerabilities, they are almost entirely on the LAN side, not from the internet.

I love my Orbi.
Message 7 of 11
vajim
Master

Re: is netgear on here? or just helpful people in a general forum?


@CrimpOn wrote:

The "good news" is that updating router firmware is not urgent.  Although routers often have firmware vulnerabilities, they are almost entirely on the LAN side, not from the internet.

 

...now that's what I've been saying for years.  Then came the personal attacks 


 

Message 8 of 11
cvin
Aspirant

Re: is netgear on here? or just helpful people in a general forum?

thanks for that info

 

i am using apple/safari and when i sign into the orbi login it does not show anywhere for me to set auto updates? is this just not available anymore for those that do want it?

seems it would be an option and we could pick what we wanted

 

when i finally got into orbi login it showed my router 7-8 updates behind... so it freaks me out

 

all my apple stuff updates automatically, for security reasons i wanted to be up to date all the time

 

i want this thing to be a solid security wise as it can, but it sounds like you dont think these updates are a big deal for security?

 

is it true that any "big" safety updates are pushed and done automatically?

 

again thanks for the help

 

 

Message 9 of 11
CrimpOn
Sensei

Re: is netgear on here? or just helpful people in a general forum?


@cvin wrote:

thanks for that info

 

i am using apple/safari and when i sign into the orbi login it does not show anywhere for me to set auto updates? is this just not available anymore for those that do want it?

s correct. There is no setting for automatic firmware updates.

 

I have one Orbi system on 2.3.5.0 that is quite stable and secure.  The other is on 2..7.2.104 and was affected by the Daylight Saving Time fiasco. Newer is not always better.

 

Far too many posts on this forum begin with, "The app said" or "I got an email" and updated Orbi firmware, "NOW, I this horrible problem"

 

I have as yet never seen a post that starts with, "Dumb old me, I neglected to keep my Orbi firmware current and ... (this happened)."

 

 

I love my Orbi.
Message 10 of 11
cvin
Aspirant

Re: is netgear on here? or just helpful people in a general forum?

lol, if these are not security updates then i guess i should not worry

 

that is exactly what happened, got an email and it said you need to update 

 

tried to update and iphone app did not work, which led me down this rabbit hole and 3 hours out of my day

 

thank you

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