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Introducing the Orbi 970 Series Mesh System with WiFi 7(BE) technology. For more information visit the NETGEAR Press Room.

Orbi WiFi 7 RBE973
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new phone connection

Joe1212
Aspirant

new phone connection

I got a new phone and it would not connect so I changed my password to make sure it was correct and I still can not connect any sugestions?

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 7
CrimpOn
Guru

Re: new phone connection

How was the password changed?

Do other devices connect and operate correctly?

Message 2 of 7
Joe1212
Aspirant

LG Fortune 2 Android

 
Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 3 of 7
Joe1212
Aspirant

Re: new phone connection

Connected via the app all other devices connected

Message 4 of 7
CrimpOn
Guru

Re: new phone connection

What WiFi channels is the Orbi using?

 

Message 5 of 7
Joe1212
Aspirant

Re: new phone connection

I don't know

Message 6 of 7
CrimpOn
Guru

Re: new phone connection

This is amazing.  I opened the Orbi app and cannot seem to find any information about the WiFi channels.  On the web interface, it appears on the Home screen. 

 

The reason for the question is a process of elimination.  i.e. (1) every other device connects to the Orbi and works normally, (2) one device does not connect, thus (3) something about this device does not match the Orbi.  There have been situations in the past where Orbi's were located in countries that allow more WiFi channels than the US (specifically 12, 13, 14) and the user has a device that is set to "US only". 
That should not affect a 5G connection, but I wanted to rule it out from the start.

 

So, what else can be different about the LG phone? 

Message 7 of 7
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