I am trying to set up a new orbi RBK53 system which I just bought from Amazon UK. My ISP is TalkTalk and the router they supplyed to me is D-Link DSL 3782. Because of my location I can only get their minimum fibre connection which averages 38 Mb. I am not a networking expert by any means, so I am lost as to what may be causing my problems, but I have paid circa £400 for the orbi system and I would prefer to get it working and keep it, so I want to try my best to get it working before I have to return it to Amazon.
I tried to use the orbi app on both my android tablet and phone but both failed with the same problem, the app tells me it cant connect to the Orbi Network. I have seen advice telling me to turn off the WiFi on the TalkTalk router, which I have done. I also see some advice telling me that I need to configure the Orbi wifi router to Access Point (AP) mode. As the orbi mobile app does not enable me to do this, I tried to do it on Chrome browser via the orbilogin.com page. This also had the same problem reported as the mobile app. It tells me to :
Connect to the Orbi WiFi Network
Looks like you’re not connected to your Orbi’s WiFi network.
Don’t worry, it happens to the best of us. Try the following steps to get connected:
It then advises me to clear the Chrome browser cashe, which I did. Still the same error. No more advice is given.
I have tried many time over the last 3 hours powering down my router, the orbi system, restarting the orbi app, but I always have the same problem. I have made some observations which may help other in forming an opinion and what advice you may give me, so here are my observations.
* After trying to setup the orbi via the mobile app my phone and tablet do see the orbi wifi connection, but the orbi setup does not complete because of the above error, i.e. the app tells me it cant connect to the orbi network.
* Following on from the above point, I dont have internet access on any of my devices (phones, tablets) when the ethernet cable from the TalkTalk router is connected to the correct ethernet port on the orbi wifi router (the yellow port), but if I connect the ethernet cable to any of the 4 other ports on the orbi wifi router, then I do get internet ocnnection which works on the phone and tablet.
* I see advice to update the firmware on the orbi system, but I cant do this as I cant get the browser app on orbi login.com to even start because it tells me I am not connected to the orbi network.
* I want to let you know that I am using Windows Defender with Norton360, just in-case they could be part of the problem.
How can I get the wifi connection to the orbi working so that I can get browser version of the setup app at "orbilogin.com" working as this would enable me to put the Orbi in AP mode and also update the Orbi firmware. If this does not get it working it would at least let me eliminate these two potential issues and start looking elsewhere (with your advice and guidance).
Anu help would be most welcome.
