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Re: orbi app not connecting via remote management (to two different remote routers)

mrompala
Follower

orbi app not connecting via remote management (to two different remote routers)

Today I tried to connect via remote management to two Orbi routers.  I push "connect with remote management", and the two routers are showing up, but when I choose a router I get a screen saying WiFi Not Detected (with two buttons - Try Again and Connect Remotely).  I logged into one of the routers using the ip address in a web browser and everything looked fine.  Before today, I have used the Orbi app extensively and have not had a problem.  App version 2.4.12.5, both Orbis are fw 2.3.5.30

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 8

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Christian_R
NETGEAR Employee Retired

Re: orbi app not connecting via remote management (to two different remote routers)

Hello Orbi Community, 

 

Please be advised that we have been made aware of an issue with Remote Management functionality not working when using the Orbi or Nighthawk app. This issue should now be resolved. If you're still experiencing issues please send me or any of the other Community Team members a message.

 

Thank you,

Christian 

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Message 8 of 8

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FURRYe38
Guru

Re: orbi app not connecting via remote management (to two different remote routers)

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

 

Thank you. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Router Mode |  Wifi Router CAX800 (Router Mode) and RBK963 (APMode) | and MK63 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M |

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 8
jamienbermy
Tutor

Re: orbi app not connecting via remote management (to two different remote routers)

Same issue on remote manegment via ios app


I can't find the thread on the app message baord

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 3 of 8
FURRYe38
Guru

Re: orbi app not connecting via remote management (to two different remote routers)

Post a new post if you don't see one. 


@jamienbermy wrote:

Same issue on remote manegment via ios app


I can't find the thread on the app message baord


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Router Mode |  Wifi Router CAX800 (Router Mode) and RBK963 (APMode) | and MK63 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M |

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 4 of 8
jamienbermy
Tutor

Re: orbi app not connecting via remote management (to two different remote routers)

Message 5 of 8
Kenjimaru
Tutor

Re: orbi app not connecting via remote management (to two different remote routers)

Same issue here, cant find thread of the same issue
Message 6 of 8
FURRYe38
Guru

Re: orbi app not connecting via remote management (to two different remote routers)

You can select on the link and post there or make a new post over on the Orbi app forum.

 

Good Luck. 


@Kenjimaru wrote:
Same issue here, cant find thread of the same issue

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Router Mode |  Wifi Router CAX800 (Router Mode) and RBK963 (APMode) | and MK63 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M |

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 7 of 8
Christian_R
NETGEAR Employee Retired

Re: orbi app not connecting via remote management (to two different remote routers)

Hello Orbi Community, 

 

Please be advised that we have been made aware of an issue with Remote Management functionality not working when using the Orbi or Nighthawk app. This issue should now be resolved. If you're still experiencing issues please send me or any of the other Community Team members a message.

 

Thank you,

Christian 

Message 8 of 8
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