orbi rk 50 no internet connection

[tiweme]

Hi,

new Orbi RK 50 router does buildc onnected to internet. Shows magenta color code on top. cable modem from Motorla. Any idea?

Length of cable from router to modem: 10 meters (Cat5).

btw. Internet connection works with my old netgear WNR220.

Location: Germany

Can anybody help?

Thanks,

Tilo

[DarrenM]

Hello tiweme

have you tried to factory reset the modem or clone the modems mac address?

DarrenM