orbi router is staying magenta other two satelittes are green

[deereman75]

rbk23 on the app shows the router is magenta and the other 2 satelites are green  i have wifi and internet  also it will not hook up to play station 4 for some reason  

[deereman75 · Accepted solution]

it started working all of a sudden and was able to connect to playstion  didnt really do anything  

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

[deereman75]

firmware is V2.3.5.30 internet is bridge from another modem  

[FURRYe38]

What happens if you turn OFF the modem and RBR for 1 minute, then power ON the modem first and let it sync then power ON the RBR. 

Has a factory reset and setup from scratch been performed since last FW update? 

Be sure to check the modems ISP service signal as well. If the RBR is connected to a bridged modem and the signal fails for any reason, the RBR may reflect this with the top ring appearing as PINK. 

[deereman75 · Accepted solution]

it started working all of a sudden and was able to connect to playstion  didnt really do anything  

[FURRYe38]

Possible ISP service issue. Something to have your ISP check out. 

Good Luck.