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Orbi WiFi 7 RBE973
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Re: orbilogin.net

Lesmor
Aspirant

orbilogin.net

when viewing my devices using orbilogin.net the page seems to refresh every 3 seconds is this normal?

If so why is there also a refresh button?

Model: CBR40|Orbi AC2200 Tri-band WiFi Cable Modem Router
Message 1 of 12

Accepted Solutions
Lesmor
Aspirant

Re: orbilogin.net

I have contacted another Orbi RBK30 owner who has confirmed that he is seeing the same behaviour on orbilogin.net " > attached devices

 

Doing further investigation I found under "Advanced page " > internet port > show statistics that there is indeed a 5 second poll interval 

 

So I am now confident that this is normal behaviour and will close the thread

 

View solution in original post

Model: CBR40|Orbi AC2200 Tri-band WiFi Cable Modem Router
Message 9 of 12

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FURRYe38
Guru

Re: orbilogin.net

Does this happend with different browsers? 

Which Orbi system do you have? RBR##? CBK40? 

Message 2 of 12
Lesmor
Aspirant

Re: orbilogin.net

Hi

First time user here

My model number does not seem to be in the list so I used RBR20 to satisfy the website so

I just installed a Orbi RBK30 which has a RBR40 router and a RBW satellite

I get the same result using my Google Crome or Microsoft Edge browser

the "attached devices" page refreshes every 4 seconds

 

I also tried netspot which shows 4 Netgear connections with the same Network SSI 

2 x 2.4 GHz and 2 x 5 GHz and that page also refreshes every 4 seconds as if it is dropping the connection

 

My phone also shows 2 Networks with the same SSI only one of them (5 GHz) will connect to the Orbi app

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 3 of 12
FURRYe38
Guru

Re: orbilogin.net

Might try a factory reset on the RBR and setup from scratch...

 

Be sure to clear all browser caches, exit the browser then log back in.


What FW version is currently loaded? 

Message 4 of 12
Lesmor
Aspirant

Re: orbilogin.net

Firmware is up to date 

I was afraid that might be the suggested solution

before I do that can you confirm that the orbilogin.net "attached devices " list should not be refreshing every 4 seconds?

RBS 40 FirmwareV 2.3.1.58
RBW 30 firmwareV 2.3.0.4
Model: RBW30|Orbi AC2200 Tri-band WiFi Add-on Satellite
Message 5 of 12
FURRYe38
Guru

Re: orbilogin.net

I don't believe so...

Message 6 of 12
Lesmor
Aspirant

Re: orbilogin.net

Well as suggested I cleared cookies and did a reset and  fresh install of my Orbi RBK30 and the "attached devices page" on orbilogin.net still refreshes every 4-5 seconds as if it is doing a Auto rescan or dropping and reconnecting

 

I also had poor download results from "Speedtest" far far worse than from my original Technicolur router

I did a Orbi reboot which seems to have fixed it for now

 

I would really like to know if this "attached devices" 5 second refresh on orbilogin.net is normal

Model: CBR40|Orbi AC2200 Tri-band WiFi Cable Modem Router
Message 7 of 12
FURRYe38
Guru

Re: orbilogin.net

I would make contact with NG support and ask about the refresh behavior. That doesn't seem right. 

https://www.netgear.com/mynetgear/registration/login.aspx

 

@Blanca_O 

Message 8 of 12
Lesmor
Aspirant

Re: orbilogin.net

I have contacted another Orbi RBK30 owner who has confirmed that he is seeing the same behaviour on orbilogin.net " > attached devices

 

Doing further investigation I found under "Advanced page " > internet port > show statistics that there is indeed a 5 second poll interval 

 

So I am now confident that this is normal behaviour and will close the thread

 

Model: CBR40|Orbi AC2200 Tri-band WiFi Cable Modem Router
Message 9 of 12
FURRYe38
Guru

Re: orbilogin.net

Ok, thanks for letting us know. 

Enjoy. Smiley Wink

Message 10 of 12
Lesmor
Aspirant

Re: orbilogin.net

your welcome and thanks very much for your help

Message 11 of 12
FURRYe38
Guru

Re: orbilogin.net

Smiley Wink

Message 12 of 12
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