rbr 50 + 2 sats: can't sync all of a sudden....it did, got all green, then sats went magenta again

[stancanyon]

worked fine for several years, then sat dots  went magenta in the app, re synced, ok for ten minutes, then the red eye of death (so dramatic).... resync did not work at all.....please point to reset instructions? also cant seem to upgrade firmware on any unit...its not way out of date, but this is a new phenom to me on any device....

[plemans]

What firmware are you on?

You said, "red ring of death". Is the power light/led red? 

That usually indicates a corrupt firmware or boot up process. 

Focus on getting the router running first. Once its up and running decent, we can move on to the satellites. 

[KevinLiT]

Hi stancanyon,

I understand that you are having issues syncing your RBR50 router to the RBS50. Since the RBR50 was able to sync for a couple of minutes before it disconnected can mean that it is time for a firmware update. Below I have embedded links to reset your RBK50 system as well as the most recent firmware update.

Please navigate to the link below for reset instructions for your RBK50 system:

https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

Please navigate to the link below for the firmware download file for your RBR50: 
https://www.netgear.com/support/product/RBK50#RBR50%20(Orbi%20Router)%20Firmware%20Version%202.7.4.2...

For more information on manually updating your RBK50 please navigate to the link below:
https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelli...
 

Let me know if you have any additional questions!!

Best,
Kevin
Community Team